Your PurposeMSC Cruises, the world's third largest cruise line brand, is expanding its eCommerce Product team in the USA. Reporting to the eCommerce Product Owner - Booking Funnel, the eCommerce Product owner will support day to day activity for the cruise booking flow of our website. You will be a supporting team member for executing the product roadmap and A/B testing framework for the website. This position will collaborate with the prioritization of business needs and ensure technology solutions are aligned with the overall product roadmap.
Your Impact- Follow roadmap of strategic initiatives to improve booking conversion rates and reduce customer friction throughout the entire booking journey.
- Support the enhancement lifecycle from concept, implementation, and adoption.
- Ensure follow through of A/B testing roadmap in collaboration with testing team, and report on results.
- Prioritize enhancement and product roadmap in collaboration with the ecommerce product team based on projected business impact.
- Communicate status, progress, and roadblocks on key features with ecommerce product team and direct supervisor.
- Oversee the logging, triaging, and testing of production bugs and issues in collaboration with IT
- Manage day-to-day business relationships with 3rd party providers, corporate and local teams, to ensure the delivery of high-quality functionality.
- Collaborate with internal and external partners, and counterparts in Geneva headquarters, to align efforts, share insights, and drive key initiatives.
- Engage with multiple business stakeholders to ensure all booking product needs are accounted for.
Your Journey so far- Bachelor's degree in engineering, computer science, business administration, marketing or a relevant subject and 3+ years related experience.
- Experience with Agile methodology, especially writing, reviewing, and grooming user stories and acceptance criteria
- Experience with QA testing websites desired
- In-depth understanding of technology and functionality required to enable seamless digital experiences across multiple devices and multiple delivery systems (such as reservation/inventory and CMS platforms).
- Data-driven mindset with strong analytical skills.
- Strong leadership and collaborative experience with internal and external stakeholders
- Ability to operate effectively in a fast-paced environment and pivot quicky as needed.
- Experience working with internal or external creative teams, technical and marketing partners.
- Travel industry eCommerce experience a plus.
Your Essentials- US Passport or US Permanent Resident
