Summary

The ECSCM Senior Manager is responsible for leading and overseeing end-to-end supply chain, transportation, and logistics operations across multiple customer accounts while driving operational excellence, customer satisfaction, and business profitability. This role provides strategic leadership for department operations, organizational development, customer relationship management, and financial performance. The Senior Manager is accountable for developing operational strategies, managing key customer and supplier relationships, driving continuous improvement initiatives, optimizing transportation and supply chain networks, and ensuring alignment with corporate objectives. In addition, this position plays a critical role in talent development, cross-functional collaboration, business expansion initiatives, and executive reporting to support sustainable growth and long-term operational success.

Responsibilities

Team Leadership & Organization Management

• Lead and manage the Transportation Operations team across all transportation modes and customer accounts
• Establish team goals, performance expectations, and operational KPIs
• Monitor team productivity, workload balance, and resource allocation
• Conduct performance coaching, employee development, and succession planning
• Lead recruitment, onboarding, training, and retention efforts for transportation operations staff
• Develop future leaders and ensure organizational capability growth

Strategic Operations Management

• Develop and execute transportation operational strategies aligned with company objectives
• Drive continuous improvement initiatives to enhance service quality, scalability, and profitability
• Lead transportation network optimization and operational efficiency programs
• Identify operational risks and implement mitigation strategies
• Support business expansion initiatives and new customer implementations

Financial & P&L Management

• Own and manage departmental operating budget and cost performance
• Monitor transportation profitability and support margin improvement initiatives
• Review carrier spend, operational expenses, and cost reduction opportunities
• Participate in annual budgeting and forecasting processes

Customer Relationship Management

• Serve as executive operational sponsor for key customer accounts
• Lead customer business reviews (QBRs) and strategic operational discussions
• Support customer retention and growth initiatives through service excellence
• Partner with Sales and Procurement teams on major customer opportunities

Carrier & Vendor Management

• Establish strategic relationships with carriers, rail providers, ports, and warehouse partners
• Evaluate carrier performance and develop carrier sourcing strategies

Additional Responsibilities

• Serve as backup support for critical operational functions as required
• Cross-train employees to ensure operational continuity and knowledge sharing
• Develop and deliver operational training programs for team members
• Perform other duties and special projects as assigned by management

Compensation Range

$110,304 - $125,261 per year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Ability to manage multiple customer accounts and prioritize competing operational demands.
• Skill in data analysis, reporting, and performance measurement.
• Ability to identify and resolve operational issues in a timely manner.
• Strong written and verbal communication skills.
• Intermediate proficiency with transportation management systems (TMS), Microsoft Excel, and business reporting tools.
• Strong problem-solving, organizational, and attention-to-detail skills.
• Experience conducting profitability, cost, and margin analyses.
• Experience supporting customer implementations and process improvement initiatives.

Education & Experience

Required Qualifications

• Bachelor's Degree

• 7-10 years of Supply Chain Management, Transportation and/or Logistics experience

Preferred Qualifications

• Master's Degree
• 10+ years of Transportation and/or Logistics experience

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 20 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position will be located in Duluth, GA

* Office will be relocating to Atlanta, GA (Buckhead area) in early fall.