What you'll do:- Provide Tier 2 support for Dynamics 365 end-users, including user access, troubleshooting, issue resolution, and escalation to Tier 3 support as necessary.
- Investigate and resolve complex issues related to Dynamics 365 applications, modules, and integrations.
- Develop and maintain documentation for support processes, procedures, and solutions.
- Stay up to date with the latest features, updates, and best practices related to Dynamics 365.
What we're looking for:- Bachelor's degree in computer science, information technology, or a related field plus 2 years of experience, 8 years of additional relevant experience may be substituted for education.
- Minimum of 2 years of experience in a Tier 2 support role, specifically focused on Dynamics 365.
- Strong understanding of Dynamics 365 Customer Service (CRM)
- Proficiency in troubleshooting and resolving Dynamics 365-related issues.
- Experience with Dynamics 365 configuration, customization, and integration.
- Excellent analytical and problem-solving skills.
- Experience with ITIL processes and practices and the ServiceNow service management tool
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Availability to provide work during core customer hours, 8 AM to 5 PM Eastern
- Candidate must be a U.S. citizen or permanent resident and able to attain a Tier 4 Public Trust clearance.
- Microsoft Dynamics 365 certification is preferred.
- Experience in a fast-paced, customer-oriented environment is preferred.
Nice to have:- Microsoft Azure and Power Platform knowledge is advantageous.
- Experience with monitoring tools like Dynatrace and Application Insights is a plus.
- Strongly prefer those with prior experience supporting the Department of Veterans Affairs (VA) or other Government agency.
What's in it for you? - The opportunity to support high visibility federal missions in IT and healthcare
- A culture that values innovation, growth, collaboration, and quality
- Access to cutting-edge tools and technologies
- Comprehensive benefits for you and your family
- A career path that rewards ambition and performance
If you're ready to push boundaries, sharpen your skills, and join a team that is passionate about building what's next, we'd love to meet you. Apply today and let's build a future together!
Pay Range
$87,000-$108,000 USD
LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements.
LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.
