Drains & Plumbing Manager to oversee the company's plumbing activities to include supervision of Plumbers, Drain Technicians, Camera Technicians, and all other people involved in our world-class drains and plumbing team. As a Senior Manager you will be responsible for overseeing the company's monthly plumbing budget through proper planning and management of all calls ran by your team.
What We Have to Offer- Competitive Pay - Total compensation between $130,000-$200,000 annually
- Affordable Medical, Dental, Vision, and Life Insurance
- Paid Time-Off + Paid Holidays
- Retirement plan (401k) + company match!
- Company vehicle, gas card
- Company credit card
- Company provided computer and cell phone
What You Will Do - Set goals and achieve them effectively & consistently
- Review calls daily and track KPIs
- Identify plumbing sales trends and adjust as needed
- Manage, develop, coach, and motivate the plumbing team to develop their skills to ensure that a high professional standard is achieved
- Prepare and lead effective weekly meetings
- Manage the plumbing team under a fast-paced, high-stress environment
- Recruit, hire and train new and current plumbers
- Manage open estimates with our Inside Sales Representatives
- Track and analyze plumbing statistics based on key performance indicators
- Handling and resolving customer complaints regarding a product or service
- Work closely with vendors to ensure that we have the needed product now and, in the future, to achieve our goals without any loss of production
- Review all work performed to make sure it meets company standards
Who You Are - Servant leader
- Excellent communication skills
- Proven leadership experience
- Enjoys coaching while ensuring accountability
- Home service experience required
- Recruiting, interviewing, hiring, and onboarding of team
- Building and maintaining relationships
- Ability to apply previous knowledge or training to solve complex problems
- Excellent customer service skills
- Minimum 5 years of leadership experience is preferred
