Dell

Domain Engineer - PowerEdge XE - Oklahoma City, Oklahoma

Dell$83K — $107K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of technical support experience
  • Strong knowledge of Dell PowerEdge XE servers
  • Strong understanding of networking infrastructure, specifically InfiniBand
  • Experience working in Linux environments (RHEL and Ubuntu)
  • In-depth troubleshooting skills
  • Proficient in Dell and vendor diagnostics utilities
  • Strong escalation management and vendor collaboration skills
  • Customer-facing experience in high-pressure settings

Responsibilities

  • Take ownership of complex customer-reported issues and ensure resolution
  • Document and communicate progress on customer issues in a timely manner
  • Collaborate with Engineering and multi-functional teams to resolve issues
  • Provide feedback to Engineering to enhance product quality
  • Drive operational excellence through quality service and customer respect

Benefits

  • Opportunity to work with cutting-edge technology
  • Make a significant social impact through customer support
  • Collaboration with multi-functional teams, including Engineering
  • Possibility for professional growth in a fast-paced environment
  • Work in a culture that values unique contributions
Full Job Description
Job Description

Domain Engineer (DE): Senior Engineer - PowerEdge XE

Join us to do the best work of your career and make a profound social impact as a Technical Support Senior Engineer on our Solutions Support as a Service team supporting PowerEdge XE servers in Oklahoma City, OK.

What you'll achieve
As a Senior Engineer for Technical Support in the XE space, you will resolve complex technical issues with our XE portfolio in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

You will:
  • Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution
  • Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
  • Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams
  • Provide qualified information to Engineering so they can improve product quality and reliability
  • Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures


Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements
  • Strong knowledge and understanding of Dell PowerEdge servers, specifically PowerEdge XE servers
  • Strong knowledge of networking infrastructure, specifically InfiniBand networking
  • Strong knowledge working in Linux environments (RHEL and Ubuntu).
  • In depth troubleshooting knowledge
  • Strong understanding of Dell and vendor diagnostics utilities and their application
  • Strong escalation management capability
  • Ability to collaborate effectively with vendors and Dell Engineering
  • Customer facing experience and the ability to work in a high-pressure environment
  • 5+ years of technical support experience


Desirable Requirements
  • Bachelor's degree


Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $83,000 - $107,000.

About Dell

EMC2 provides critical engineering services for municipal and commercial setors. They delivers geotechnical engineering related to soil behavior and soil properties, as well as recommendations of design parameters and design of structures considering soil-structure interaction. Their services include geotechnical analysis and design, field exploration, testing and construction observation services.

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Learn more about Dell
Size
133,000 employees
Market Cap
$28.2 billion
Industry
Net Income
$3.2 billion
Founded
2012
5 Year Trend
+10.2%
Revenue
$94.2 billion
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