Job DescriptionShape your future - and ours At U.S. Bank, we're committed to helping our customers and businesses thrive through expertise, innovation, and operational excellence. We're seeking an experienced
Operations Manager to lead a critical function within our
Global Trade and Standby Services (GTSS) organization.
This role oversees the
Document Examination (DOC EXAM) team within Trade Finance, ensuring the accurate review and processing of documents associated with international letters of credit. As a leader, you'll drive operational performance, build a strong team culture, and partner across the business to deliver exceptional service while maintaining compliance with international trade standards.
What You'll DoAs an Operations Manager, you will:
- Lead a team of approximately 10-12 document examination specialists responsible for reviewing trade finance documents against letters of credit.
- Co-manage a broader organization of 25-30 employees alongside peer leaders while ensuring consistency and operational effectiveness across the function.
- Drive service quality, productivity, risk management, and regulatory compliance within a complex operational environment.
- Coach, develop, and motivate employees by setting clear expectations, providing ongoing feedback, and fostering accountability and professional growth.
- Collaborate with internal partners to improve operational processes, enhance efficiencies, and support strategic business initiatives.
- Serve as a key leader and subject matter resource within the Trade Finance organization, helping shape long-term operational success.
Why This Role Is Exciting- Lead a highly specialized team that plays an essential role in global trade transactions.
- Join a collaborative leadership group responsible for shaping the future of the Document Examination function.
- Influence operational strategy, process improvements, and employee development within a critical business area.
- Work with industry professionals in a complex and rewarding trade finance environment.
- Opportunity to make a long-term impact while building a meaningful career with U.S. Bank.
Location & Schedule- Hybrid 3+ days in Charlotte
- Monday - Friday 8am - 5pm local time
What We're Looking ForThe ideal candidate is a strategic, people-focused operations leader who combines trade finance expertise with a strong record of team leadership.
Basic Qualifications- Bachelor's degree, or equivalent work experience
- Typically eight or more years of relevant experience
- Prior experience leading and developing teams in an operations environment
Preferred Skills/Experience- Experience in Trade Finance, including knowledge of Letters of Credit and document examination processes.
- Understanding of international trade standards and operational risk considerations.
- Demonstrated success managing complex operations and multiple priorities simultaneously.
- Strong leadership, organizational, and project management capabilities.
- Ability to think strategically while driving day-to-day execution and operational excellence.
Location ExpectationsThis role requires working from a U.S. Bank location three (3) or more days per week.
Benefits:Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00
Posting may be closed earlier due to high volume of applicants. 
