Division President, OperationsABA Centers New Jersey, Pennsylvania, Tennessee, and Delaware MarketsTHE ROLEOverviewReporting to the Chief Operating Officer of ABA Centers, the Division President, Operations (DP) is the senior operating leader accountable for a defined territory spanning New Jersey, Pennsylvania, Tennessee, and Delaware. The DP owns performance across people, service delivery, clinical quality, growth, financial results, and family experience.
The role pairs full P&L accountability with hands-on leadership of market teams and close partnership with clinical leadership to deliver consistent, high-quality care. The DP is the primary operator for all assigned markets, translating enterprise strategy into disciplined, repeatable execution at the division, market, and service area level.
Scope and Structure- Direct reports: Regional Directors
- Territory: New Jersey, Pennsylvania, Tennessee, and Delaware
- Accountability: Full divisional P&L, census and utilization growth, clinical quality and compliance, and workforce stability across all assigned markets
The responsibilities below are not an exhaustive list. Reasonable accommodation may be provided.
ESSENTIAL DUTIES AND RESPONSIBILITIESDivisional Operations and P&L Ownership- Own and operate the full divisional P&L across all assigned ABA markets, including revenue performance, expense management, productivity, and margin.
- Develop and execute market-level business plans aligned to enterprise strategy, including growth targets, financial objectives, and disenrollment reduction.
- Drive performance so that every market meets census, utilization, retention, productivity, and operational maturity expectations.
- Ensure consistent execution of operational standards in all markets, in alignment with the organization's mission, vision, and values.
- Make disciplined, data-driven decisions that improve service delivery, scalability, and financial performance.
- Review and manage divisional and market-level KPIs, including:
- Recruitment, retention, and staffing stability
- New client intake, authorization velocity, and access to care
- Scheduled versus delivered hours and missed services
- RBT and BCBA billable hours and productivity
- Disenrollment, retention, and utilization trends
- Cost control and operational efficiency
Leadership of Regional Directors, Directors of Operations, and Clinical Directors- Directly lead, coach, and hold Regional Directors, Directors of Operations, and Clinical Directors accountable for operational, people, clinical, and market outcomes.
- Establish clear expectations, scorecard ownership, and execution standards for each direct report within the assigned division.
- Track and communicate KPI and scorecard results to reinforce accountability and drive performance.
- Conduct regular one-on-ones, performance reviews, coaching sessions, and leadership development planning.
- Ensure direct reports effectively manage performance, accountability processes, and corrective action within their markets.
Growth and Strategic Execution- Execute market-level growth strategies across the division, including:
- New market launches and ramp optimization
- Capacity expansion and access-to-care initiatives
- Disenrollment mitigation and retention improvement
- Market-level operational improvements
- Partner with the Chief Operating Officer, Admissions and Business Development, Centers of Excellence, and other functional leaders to translate strategic direction into consistent execution in every market.
- Maintain awareness of market dynamics and the competitive landscape so that markets deliver a differentiated, family-centered experience.
Clinical Quality, Compliance, and Controls- Partner with Clinical Directors and enterprise clinical leadership to ensure clinical quality, ethical care, and compliance with all regulatory and payer requirements.
- Monitor clinical quality metrics, outcomes, and program effectiveness in collaboration with clinical leadership.
- Support clinical teams with operational solutions that improve scheduling, utilization, and family experience without compromising care standards.
- Ensure all markets meet and maintain regulatory, licensing, accreditation, and payer requirements.
- Conduct regular site visits to evaluate safety, cleanliness, documentation accuracy, and operational integrity.
- Ensure operational, clinical, and billing documentation is accurate, timely, and compliant.
People Leadership and Talent Development- Drive leadership development across the division in collaboration with Training and Professional Development.
- Mentor Regional Directors and Directors of Operations toward increased responsibility and succession readiness.
- Ensure strong hiring, onboarding, engagement, and retention practices in all markets to strengthen culture and reduce turnover.
- Build a deep leadership bench through continuous coaching and performance management.
- Conduct or support evaluations, disciplinary actions, and staffing plans in collaboration with market leaders.
- Foster a culture of accountability, ownership, collaboration, and continuous improvement.
Family Experience and Issue Resolution- Serve as the escalation point for complex client, caregiver, and employee matters.
- Guide Regional Directors and Clinical Directors on effective resolution strategies.
- Ensure concerns are resolved promptly, professionally, and in alignment with organizational values.
- Champion a high-touch, family-centered experience in every market.
Cross-Functional Collaboration- Work closely with Clinical, Admissions, Marketing, Human Resources, IT, Training, Billing, and Finance so that markets are fully supported and aligned.
- Participate in divisional and enterprise meetings, workgroups, and best-practice initiatives.
- Communicate clearly and consistently about priorities, performance expectations, and operational outcomes.
What Success Looks Like in the First Year- Every market in the division meets or exceeds its census, utilization, and margin targets.
- Measurable reduction in disenrollment and improvement in client retention.
- Improved staffing stability, with reduced RBT and BCBA turnover.
- A fully staffed, high-performing leadership team with an identified successor for each key role.
RequirementsQUALIFICATIONSEducation- Bachelor's degree required. MBA or other master's degree strongly preferred.
Experience and Attributes- A minimum of 10 years of multi-state, multi-site operational leadership experience in healthcare services or a comparably customer-service-driven environment, with a preference for healthcare.
- Track record of P&L ownership in excess of $100M, with tight budget management and optimized OPEX.
- Highly commercially astute, with demonstrable success driving sustainable growth in both B2C and B2B channels.
- Proven servant and people leader with clear accomplishments delivering efficiencies in complex, multi-unit, multi-location environments.
- A passion for creating and scaling a highly mission-driven culture across ABA Centers and ICBD's other portfolio companies.
- Strong judgment, decision-making, and problem-solving skills.
- Highly solutions-driven, with a tenacious, can-do orientation.
- Player-coach style, able to move from strategic to hands-on as the business requires.
- High emotional intelligence, with the executive presence and cultural versatility to influence a broad range of internal and external stakeholders.
LOCATION, TRAVEL, AND ROLE EXPECTATIONSThis is a full-time position based in one of our offices in New Jersey, Pennsylvania, or Tennessee, with travel of 50 to 60 percent within the defined territory of New Jersey, Pennsylvania, Tennessee, and Delaware.
BenefitsCOMPENSATION AND BENEFITS- Competitive salary commensurate with experience.
- 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- Medical, dental, vision, long-term disability, and life insurance.
- Generous 401(k) with up to a 6 percent employer match.
