Overview

The Division Manager - Outpatient Rehabilitation Services provides leadership and oversight for assigned functional areas within Outpatient Rehabilitation Services. Responsible for planning, coordinating, implementing, and evaluating operational, clinical, administrative, educational, business, and quality initiatives that support patient care, workforce effectiveness, operational excellence, regulatory compliance, financial stewardship, and strategic growth.

Collaborates with the Director, fellow Division Managers, Site Managers, physicians, staff, and organizational partners to ensure the successful operation of Outpatient Rehabilitation Services. Functions as an integral member of the department leadership team, providing cross-functional leadership, supporting enterprise initiatives, and assuming responsibility for assigned functional areas based on departmental priorities and organizational needs.

Responsibilities

1. Leadership and Operational Management

Provides leadership for assigned functional areas and departmental initiatives to ensure effective operations and achievement of organizational goals.

Key Responsibilities

• Provides leadership for assigned operational, clinical, educational, business, or administrative functions.
• Establishes priorities, expectations, and accountability for assigned areas.
• Coordinates initiatives involving multiple stakeholders across the department and health system.
• Monitors operational performance and identifies opportunities for improvement.
• Supports implementation of departmental and organizational strategic initiatives.

2. Process Improvement and Operational Excellence

Leads initiatives that improve efficiency, effectiveness, quality, and consistency of departmental operations.

Key Responsibilities

• Evaluates existing workflows and operational processes.
• Develops and implements process improvements and standardized practices.
• Supports regulatory compliance, accreditation readiness, and organizational standards.
• Utilizes performance metrics and available data to guide operational improvements.
• Promotes a culture of continuous quality improvement.

3. Workforce Leadership and Professional Development

Supports a high-performing workforce through effective leadership, coaching, communication, and professional development.

Key Responsibilities

• Provides leadership, mentoring, coaching, and performance management for assigned staff and programs.
• Supports recruitment, onboarding, engagement, and retention efforts.
• Encourages professional growth and leadership development.
• Promotes accountability, collaboration, and effective communication.
• Builds productive relationships with internal and external stakeholders.

4. Business and Strategic Performance

Supports achievement of departmental financial, operational, regulatory, and strategic objectives.

Key Responsibilities

• Utilizes operational and financial information to support informed decision-making.
• Participates in business planning, resource management, and departmental initiatives.
• Supports organizational compliance and responsible stewardship of resources.
• Collaborates with organizational partners to advance departmental goals.
• Contributes to achievement of departmental performance targets and strategic priorities.

5. Collaboration and Organizational Leadership

Functions as a collaborative member of the Outpatient Rehabilitation leadership team to advance departmental and organizational success.

Key Responsibilities

• Collaborates effectively with the Director, fellow Division Managers, Site Managers, physicians, and organizational partners.
• Provides leadership support and cross-coverage as departmental priorities evolve.
• Promotes teamwork, accountability, and shared ownership of departmental goals.
• Participates in organizational committees, projects, and strategic initiatives.
• Demonstrates flexibility in assuming responsibilities based on departmental needs.

Scope of Responsibility

The Division Manager is responsible for leadership of functional areas assigned by the Director. Assigned responsibilities may include, but are not limited to:

• Operational management
• Workforce administration
• Patient access
• Front-end operations
• Educational programming
• Information systems
• Data analytics and reporting
• Business planning
• Revenue integrity
• Regulatory readiness
• Quality improvement
• Clinical support services
• Strategic initiatives
• Other departmental priorities

Specific functional assignments are determined by the Director of Outpatient Rehabilitation Services and may be modified to meet organizational needs, departmental priorities, staffing, and individual expertise without requiring revision of this job description.

Qualifications

Education

Doctorate in Physical Therapy or Master in Occupational Therapy, or will consider years of experience and specialty training.

Experience

• Five years clinical experience with a minimum of two years in a management /supervisory capacity in a health care setting.
• Minimum 3 years experience in academic medical center care setting.
• Knowledge and experience working with multiple complex patient populations required (transplant, trauma, neurology/neurosurgery, orthopedics, pediatrics etc.).
• Preferred experience with operational processes for inpatient and/or outpatient settings.
• Minimum 2 years experience and knowledge/skills of EPIC software design and build features for inpatient and/or outpatient rehab service areas.
• Strong communication skills related to computer training.

Licensure/Certification/Registration

• Licensed Physical or Occupational Therapist in the State of Florida.

Motor Vehicle Operator Designation Employees in this position: May operate vehicles for an assigned business purpose as a non-frequent driver.