Description
Akima Global Technology (AGT) is seeking an Operations & Maintenance (O&M) Division Manager to provide strategic and hands-on operational leadership for TSA TOMCAT enterprise IT/OT services across geographically dispersed, mission-critical environments. This role serves as the operational integrator across all service areas, ensuring seamless coordination, service continuity, and mission assurance across the enterprise.
Responsibilities
- Provide strategic leadership across all O&M functional areas.
- Serve as primary interface with Program Manager and Government stakeholders.
- Oversee Critical Incident Management (24x7 operations, escalation, reporting).
- Lead Network Services (LAN/WAN, monitoring, performance, security).
- Manage Change, Configuration, and Release Management processes.
- Direct Disaster Recovery and COOP planning, testing, and execution.
- Oversee Communications Services (voice, video, messaging, collaboration platforms).
- Manage On-Premises and Data Center Operations (servers, storage, virtualization).
- Lead Cloud Services (AWS, Azure, hybrid environments, cost optimization).
- Oversee Testing Services (functional, performance, security testing).
- Enforce SLA compliance and deliver comprehensive performance reporting.
- Support cybersecurity compliance (FISMA, NIST, DHS requirements).
- Develop and execute workforce strategy, including staffing, training, and cross-functional alignment to ensure resilient, scalable operations.
- Ensure operational resilience through cross-trained teams, standardized processes, and continuity planning to maintain mission performance during workforce fluctuations or high-tempo operations.
- Own SLA performance across service areas, driving accountability, performance optimization, and continuous service improvement.
Qualifications
- Ability to obtain and maintain DHS suitability and any required clearances.
- Bachelor’s degree in IT, Computer Science, or related field.
- 10+ years of IT O&M experience, including 5+ years in leadership.
- 5+ years of experience managing enterprise IT environments (on-prem, cloud, hybrid).
- Proven experience leading 40+ personnel across multi-disciplined programs in a high-tempo, mission-critical environment.
- Strong knowledge of ITIL v4 and IT Service Management frameworks.
- Experience supporting 24x7 mission-critical operations.
- Preferred Qualifications.
- Prior experience supporting TSA programs or DHS operational components.
- Master’s degree in IT, Computer Science, or related engineering field.
- PMP, ITIL v4 Intermediate and/or Agile/Scrum certifications.
- Experience with cloud platforms (AWS, Azure, GovCloud), hybrid environments, and cloud O&M models.
- Understanding of TSA enterprise architecture, Zero Trust principles, and cybersecurity directives.
Benefits InformationRegular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Pay Range$150,000 - $190,000
Job ID2026-23317
Work TypeHybrid
