Your Mission:- Successfully enhance customer facing interactions by adding value and providing leadership support in the management of support staff;
- Mentor, coach and direct a regional team in providing best in class customer experience and operational execution;
- Daily monitoring of team activities and performance;
- Create and maintain regionals specific training for drug and reimbursement as market landscape evolves;
- Identify Patient, Health Care Providers and Program needs and deliver solutions in collaboration with cross functional colleagues;
- Analyze program metrics and create a plan of action to proactively address issues;
- Direct report creation and timely delivery of performance metrics and related reporting to Senior Program Manager;
- Ensure the highest standards of quality and conduct all activities in an ethical and compliant manner;
- Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements;
- Work in partnership with a pharmaceutical manufacturer to understand and contribute to achieving their goals and ensuring program optimization;
- Ensure optimal support for assigned Patient Support Program and related market events (e.g.: public listing, competitor entry, etc.);
- Rapidly respond to external/internal customer needs and look for opportunities to continuously improve services;
- Maintain customer support / trust & value while navigating the changing landscape by providing adapted offerings; and
- Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities
- Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements
What You Bring to the Table:- University degree in business, life sciences or nursing;
- Minimum of 5 years' experience in multiple cross-functional areas applicable to the position, including 1-3 years proven track record of sales success in the pharmaceutical industry;
- People management experience
- Knowledge of the healthcare landscape including private and public payers
- Experience in specialty services and drug delivery options in support of medicines whether they can be administered via infusion or sub-cutaneous means is an asset
- Experience in dealing with key opinion leaders and healthcare professionals
- Must be self-directed and team oriented
- Ability to travel, access to a personal vehicle/ability to drive, some travel may require an overnight stay
- Strong ability to manage change, ambiguity and work in a rapid and evolving environment
- Strong strategic thinking, analytical and problem solving skills
- Strong focus on customers and improved of patient outcomes
- High level organizational skills, strong sense of priority setting and focus on executional excellence and implementation
- Excellent collaborative skills and ability to work effectively and efficiently across organizations to deliver on priorities;
- Demonstrated abilities in project management;
- Strong presentation skills; and
- Compliance driven; understanding of applicable industry codes and laws, regulations.
Compensation:At BioScript, your base pay is one part of your total compensation package and isdeterminedwithin a range. Our pay ranges are based on the local cost of laborbenchmarks for each specific role, level, and geographic location.
Ready to make your mark?Ifyou'repassionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you!
Take a lookfirsthand at what we do here!-https://www.youtube.com/watch?v=Prd_s5vXynQ
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