PSCU Financial Services

Disputes Industry Strategist- Remote

PSCU Financial Services$95K — $124K *
US-AnywhereRemote in United States
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in marketing strategy and client engagement roles with leadership in thought leadership and go-to-market strategies.
  • Proficient in PowerPoint with graphic design experience preferred.
  • Financial services knowledge preferred.
  • Bachelor's degree in Marketing, Communications, Business or related field.

Responsibilities

  • Develop and execute a go-to-market strategy that aligns with organizational priorities and industry trends.
  • Create frameworks and messaging that convey the unique value proposition of our solutions.
  • Collaborate with marketing to produce client-facing materials and thought leadership content.
  • Identify PR opportunities and pursue industry awards and event participation.
  • Equip internal stakeholders with tools and strategic messaging to communicate solution capabilities effectively.
  • Openly develop and deliver impactful presentations for various corporate and client events.
  • Build client feedback processes to inform continuous improvement of services.

Benefits

  • Competitive wages
  • Medical with telemedicine
  • Dental and Vision coverage
  • Paid Time Off (PTO)
  • Community Volunteer Time Off
  • 12 Paid Holidays
  • 401k with employer match
  • Tuition Reimbursement
  • Employee Assistance Program (EAP) for mental health and well-being
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Full Job Description

The Opportunity

The Disputes Industry Strategist will serve as a key partner in positioning Velera Disputes solutions as industry-leading offerings. This role blends strategic marketing, client engagement, and enablement responsibilities to create compelling narratives, drive thought leadership and deliver high-impact presentations. By collaborating across internal teams and leveraging industry insights, this individual will ensure our solutions are recognized for innovation, client advocacy and operational excellence.

Day in the Life

Strategic Positioning & Marketing

  • Develop and execute a go-to-market strategy for Disputes solutions, ensuring alignment with organizational priorities and responsiveness to industry trends.

  • Create framework and messaging that articulates the unique value proposition of our solutions.

  • Partner with marketing to produce client-facing collateral, case studies, blogs, newsletters and thought leadership content.

  • Identify and pursue PR opportunities, including industry awards, event participation and recognition programs.

Client Engagement & Enablement

  • Equip internal stakeholders (Sales, Account Management, Service teams) with tools, training and strategic messaging to effectively communicate solution capabilities.

  • Develop and deliver high-impact presentations for leadership discussions, client forums and industry events.

  • Build and execute client experience feedback processes to inform continuous improvement and strategic positioning.

Industry Awareness & Collaboration

  • Monitor and analyze industry trends, consumer behavior, and competitive positioning to inform strategy.

  • Collaborate with cross-functional teams to ensure consistent messaging and seamless execution of marketing and enablement initiatives.

  • Advocate for both clients and the organization, enhancing experiences and fostering trust.

Qualifications

  • 10+ years of experience in marketing strategy, client engagement or enablement roles with demonstrated leadership in thought leadership, go-to-market strategies and stakeholder management.

  • Strong PowerPoint and presentation skills, graphic designing experience preferred.

  • Knowledge of financial services preferred.

  • Bachelor's degree in Marketing, Communications, Business or related field.

Education

  • Bachelor's degree in Marketing, Communications, Business or related field.

Physical Demands

  • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear

  • Specific vision abilities required by this job include close vision

  • Ability to occasionally lift/move up to 25 pounds

  • Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

Supervisory Responsibility

  • None

Knowledge, Skills, & Abilities

  • Demonstrates ability to present effectively virtually and in person and appeals to multiple layers of the organization.

  • Excellent written and verbal communication skills with ability to influence at all organization levels.

  • Ability to manage multiple projects, work in fast-paced environment, and meet deadlines

  • Demonstrated excellent analytical and quantitative skills

  • Ability to exercise discretion and good judgment in making decisions

  • Ability to travel as needed, less than 25%

Pay Equity

$95,800.00 - $124,500.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

  • Competitive wages

  • Medical with telemedicine

  • Dental and Vision

  • Basic and Optional Life Insurance

  • Paid Time Off (PTO)

  • Maternity, Parental, Family Care

  • Community Volunteer Time Off

  • 12 Paid Holidays

  • Company Paid Disability Insurance

  • 401k (with employer match)

  • Health Savings Accounts (HSA) with company provided contributions

  • Flexible Spending Accounts (FSA)

  • Supplemental Insurance

  • Mental Health and Well-being: Employee Assistance Program (EAP)

  • Tuition Reimbursement

  • Wellness program

  • Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

About PSCU Financial Services

PSCU Financial Services is a credit union service organization that provides financial services to credit unions and their members. The company offers a range of services, including credit, debit, and prepaid card processing, online and mobile banking, fraud detection and prevention, loyalty programs, and more. PSCU Financial Services serves over 900 credit unions and their 2.4 million members across the United States. The company has been recognized as one of the top credit union service organizations in the country.
Learn more about PSCU Financial Services
Size
2,000 employees
Industry
Founded
1977

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