Job Title: Director, Workforce Optimization
Location: Remote
Employment Type: Full-time
Salary Range: $125,000 - $145,000, based on experience
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
We are currently seeking a strategic, data-driven Director of Workforce Optimization to lead forecasting, capacity planning, and workforce strategy across our growing telehealth operations. This role is ideal for an experienced leader who thrives at the intersection of analytics, operations, and healthcare delivery, and is passionate about building scalable workforce solutions in a fast-paced environment.
The Job
- Lead workforce strategy, including long-term capacity planning, forecasting, and staffing models across clinical teams.
- Develop and refine forecasting methodologies using historical data, business trends, and predictive analytics.
- Design and optimize scheduling frameworks to ensure appropriate coverage, access, and utilization.
- Partner with executive leadership to align workforce strategy with company growth, product expansion, and client needs.
- Define, track, and improve key KPIs such as utilization, productivity, and cost efficiency.
- Drive adoption of modern workforce optimization tooling and automation to improve efficiency, scalability, and planning accuracy.
- Collaborate cross-functionally with Clinical Operations, Licensing & Credentialing, Operations, HR, Recruiting, and Product/Technology teams.
- Support hiring and onboarding strategies by aligning workforce plans with recruiting pipelines and ramp timelines.
- Build and mentor a high-performing workforce optimization team, establishing best practices and operational rigor.
- Lead strategic initiatives and special projects to support business growth and operational excellence.
You
- 7–10+ years of experience in workforce management, operations, analytics, or related fields.
- 3–5+ years of leadership experience managing and developing teams.
- Deep expertise in forecasting, capacity planning, and scheduling in complex, high-volume environments.
- Experience in healthcare, telehealth, contact centers, or similarly complex service operations.
- Strong analytical skills with experience using data to drive strategic decisions.
- Experience with workforce management tools (e.g., NICE, Verint, Aspect) and data visualization platforms (e.g., Tableau, Looker, Power BI).
- Experience leveraging modern tooling, automation, or advanced analytics to enhance workforce management outcomes.
- Ability to operate both strategically and hands-on in a fast-paced, evolving environment.
- Strong cross-functional collaboration and stakeholder management skills.
- Excellent oral and written communication skills required.
- Detail-oriented with strong organizational and problem-solving abilities.
- Experience in a high-growth or startup environment is preferred.
- Familiarity with healthcare regulations and compliance considerations is a plus.
- MBA or advanced degree is a plus.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
