Job Title:Associate Operations Manager: CIED monitoring

Compensation Range:$95,000 - $105,000

Location:United States, Remote

Job Type:Full-Time

Benefits:PTO, Medical, Dental and Vision coverage with company as well as individual contribution, 401k (individual contribution only), Paid Sick Leave

Duties and Responsibilities

As an Associate Operations Manager, you will report directly to the Operations Manager:CIEDmonitoring. During your employment, you will devote your best efforts to the business of Cardiac RMS, and DocGo. These duties and responsibilities include, without limitation, the following:

• Provide directleadership for a large team of clinical and non-clinical staff members (20-25)

• Provide daily oversight and mentorship of PCS/CIEDTeam Coordinator

• In conjunction with the PCS/CIEDTeam Coordinator, ensures allocation/scheduling of staff to provide adequate coverage for each clinic

• Participates in management huddles, quality improvement meetings, and cross-functional initiatives to enhance clinical workflows, operational efficiency, and customer satisfaction.

• Review and approve timecards and time off foreach team member

• In conjunction with theCIED Auditing Analyst,ensures quality audit feedback is provided to each team membertomaintainthe highest standards for compliance with CRMS by DocGo standards

• Leads end-to-end incident review processes, including tracker updates, root cause investigations, corrective coaching, and stakeholder communicationregardingfindings and follow-up actions.

• Conduct regular meetings with the team to discuss progress, workflow, problems, concerns, and updates.

• Establish a cadence of individual interactions and teambuilding activities to promote a sense of unity and community

• Set clear expectations, goals, andobjectivesfor team members

• Review key performance indicators (KPIs) and productivity benchmarks with team and individuals to measure the clinical team's performance against established goals and standards.

• Mentor, coach, and develop new and existing staff to enhance their skills, competencies, and professional growth.

• Provide regular feedback toteam membersregardingperformance. Performs a written evaluation for each team member annually and as needed.

• Ensure team members follow standard operating procedures for all operational functions.

• In conjunction with Manager and Human Resources, implement performance improvement plans and corrective actions as needed to address underperformance or gaps in performance

• Facilitate clinic onboarding by attending clinical implementation meetings and working with CIED Care andImplementation Coordinatorandassigned PCS/AS to ensure a smooth transition.

• Contribute to customer success by communicating with clients to ensure the partnership is achieving established clinical goals.

• Build strong relationships by addressing customer clinical issues and complaintsin a timely manner

• Attend Customer Success meetings as needed.

• Assistin interviewing, recruiting, and training team candidates.

• Adhere to company policies and procedures.

• Contribute to policy/procedure development and revision.

• Communicateregularly with the Managerregardingteam performance, staffing requirements, clinic feedback, and any areas of concern.

• Other tasks as assigned

Qualifications:

• IBHRE Certificationpreferred

• Experience supervising or managing a large team

• Scheduling experience

• Organization skills

• Problem solving skills

• Attention to detail

• Proficiencyin Microsoft Word andExcel MSteams

• Excellent verbal and written communication skills