DescriptionThe Director, Therapy Access Managers - Lysosomal Storage Disorders (LSD) TAMs, US is responsible for leading the national team of LSD Therapy Access Managers (TAMs) and executing the access and reimbursement strategy across the assigned portfolio. This role drives field execution, develops and coaches talent, and creates data-driven insights and performance metrics to improve team effectiveness and patient access outcomes. The Director partners cross-functionally with Patient Access Services, National Accounts, Sales, Marketing, Trade, Compliance, and other internal stakeholders to align strategy with field needs and business priorities. This role reports to the Senior Director, US Access Accounts.
PRIMARY DUTIES AND RESPONSIBILITIES:- Lead the national team of LSD Therapy Access Managers, setting clear expectations, driving accountability, and ensuring consistent execution of access and reimbursement strategy across all geographies.
- Translate strategic priorities into field execution plans that improve patient access and drive deep knowledge of payer and reimbursement dynamics.
- Develop and monitor data-driven insights, dashboards, and key performance metrics to assess team performance, identify trends, uncover gaps, and inform business decisions.
- Create guidance documents and field resources to support robust conversations with Institutional Stakeholders and HCPs on access and reimbursement considerations for infused products.
- Innovate ways to incorporate digital capabilities and technology enhancements to improve workflows.
- Maintain deep market access and policy expertise in rare disease space to anticipate and mitigate potential access barriers.
- Partner with cross-functional stakeholders including Patient Access Services, National Accounts, Sales, Marketing, Trade, Compliance, Clinical, and Operations to align on access priorities, escalation pathways, and execution opportunities.
- Use payer, market, and field intelligence to identify reimbursement barriers, inform strategic adjustments, and optimize team focus and resource allocation.
- Ensure all team activities are conducted in accordance with company policies, compliance expectations, and applicable legal and regulatory requirements.
- Represent the team in internal leadership forums, national meetings, and cross-functional planning discussions as appropriate.
- Travel as needed to support team leadership, field engagement, and business priorities.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:- 10+ years of experience in the pharmaceutical, biotech, or healthcare industry, including significant experience in market access, reimbursement, patient support, or related commercial functions.
- 5+ years of leadership experience with responsibility for coaching, developing, and leading high-performing field-based or matrixed teams.
- Bachelor's degree required; advanced degree preferred.
- Demonstrated success executing access and reimbursement strategies at scale, including experience leading teams responsible for field access and reimbursement.
- Strong experience using data and analytics to develop insights, measure performance, and drive action plans.
- Deep understanding of access and reimbursement dynamics, payer policy, site-of-care considerations, and patient access challenges within rare disease environments.
- Experience with both 'buy and bill' and Specialty Pharmacy distribution pathways
- Extensive knowledge of the payer environment, including government and commercial payers
- Ability to interact with customers - prescribers, decision makers at institutions and patients
- Solid knowledge of patient services/HUB programs and experience working collaboratively with HUB roles
- Proven ability to influence across a highly matrixed organization and communicate effectively with senior leaders and cross-functional stakeholders.
- Strong knowledge of compliance requirements, including HIPAA, OIG guidance, the Anti-Kickback Statute, and applicable company policies and industry standards.
PREFERRED EXPERIENCE- Experience leading national field teams supporting complex access and reimbursement needs.
- Rare disease, specialty, and launch experience.
- Experience building business reviews, scorecards, dashboards, or other performance reporting tools.
- Experience working with CRM and analytics platforms such as Salesforce.com.
- Experience with limited distribution and specialty pharmacy channels.
MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:- Strong leadership, coaching, and talent development capabilities.
- Excellent strategic thinking, execution, and change management skills.
- Strong analytical skills with the ability to translate complex data into actionable insights and clear performance metrics.
- Excellent communication and presentation skills, including the ability to engage effectively with field teams, senior leaders, and cross-functional partners.
- Strong organizational skills, sound judgment, and attention to detail.
- Ability to manage multiple priorities in a fast-paced, evolving environment.
- Ability to travel as required to support team and business needs - up to ~50%
Note: This description is not intended to be all-inclusive, or a limitation of the duties of the position. It is intended to describe the general nature of the job that may include other duties as assumed or assigned.
