Full Job Description
Title and Summary
Director, Technical Program Management
Overview:
The Ethoca team is seeking a Director, Technical Program Management to drive customer experience strategy through execution excellence, innovation, and structured problem-solving.
In this role, you will act as a hands-on program leader, owning multiple strategic initiatives end-to-end; from strategy definition and planning through execution, global launch, and transition to business-as-usual. You will partner closely with senior executives and diverse cross-functional teams to deliver measurable business impact at scale.
Success in this role requires the ability to operate in ambiguity, simplify complexity, and lead large, multi-stream programs with strong governance, communication, and accountability.
Role:
• Lead execution of multiple strategic initiatives from strategy definition through planning and execution, partnering with senior executives and diverse cross-functional teams.
• Organize cross-functional teams, ensuring alignment across workstreams and integrating all dependencies into a comprehensive plan.
• Establish governance and operating frameworks that enable clarity, accountability, and speed, driving a strong communication rhythm across executives, management, and technical teams spanning multiple geographies.
• Own executive-level communications, including status dashboards for all initiatives within scope, and act as a single point of reference for managed initiatives.
• Build and maintain integrated schedules that account for key internal and external dependencies and constraints.
• Own end-to-end execution across a portfolio of initiatives-from ideation and planning through execution, launch, and transition to BAU.
• Simplify complexity and accelerate progress, bringing clarity to ambiguity and tackling difficult problems with creativity and rigor.
• Demonstrate appropriate urgency to ensure mitigation of risks and resolution of issues, with the ability to identify and communicate true business impact.
• Apply strong understanding of the product development lifecycle, ensuring successful movement through the Studio process - from framing the initial idea, to developing the proof of concept, to market test, commercialization, GTM readiness, and eventual transition to BAU.
• Define and measure success metrics, prioritize high-impact initiatives, and drive measurable business outcomes.
• Drive continuous improvement across Agile, Scrum, and CI/CD practices, applying learnings to streamline processes and drive efficiency.
• Lead change management, stakeholder alignment, and adoption strategies across programs.
• Provide thought leadership and mentorship, elevating the Strategy Execution discipline and developing more junior team members.
All About You:
• Demonstrated ability to operate independently, manage complex programs, and drive strategic execution.
• Proven experience leading large-scale, multi-stream programs with full ownership from strategy through execution.
• Strong expertise in Agile delivery, Scrum practices, and CI/CD methodologies.
• Proven track record of managing escalations, delivering large-scale initiatives, and leading cross-organizational efforts.
• Strong communication skills with the ability to articulate complex issues and decisions clearly to senior stakeholders.
• Skilled in simplifying complex problems and driving continuous improvement.
• Ability to build consensus, resolve contentious issues, and deliver results with minimal guidance.
• Strong ownership mindset with the ability to navigate ambiguity and deliver measurable outcomes.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience.
Preferred:
• Experience in consulting or complex enterprise environments.
• Background in technical program leadership within payments, financial services, or technology organizations.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $150,000 - $234,000 CAD
