Microsoft

Director, Surface Specialist

Microsoft • $133K — $222K *
Charlotte, NC 28269In-Person
Consumer Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science, IT, Business Administration, or related field with 6+ years in tech sales or account management.
  • Master's Degree in Business Administration or related field with 8+ years in tech sales preferred.
  • 8+ years of solution or services sales experience managing enterprise opportunities.
  • Proven track record in closing complex technology deals from qualification to close.
  • Experience selling hardware or technology solutions in commercial environments.
  • Strong understanding of modern workplace technologies and cloud environments.
  • Ability to engage and influence senior decision-makers with persuasive presentations.

Responsibilities

  • Drive revenue growth for Surface devices and accessories across assigned accounts.
  • Manage sales pipeline effectively to meet monthly forecasts.
  • Compete to win new business and increase Surface market share.
  • Deliver technical briefings to customers to support product success.
  • Extend relationships beyond IT to business decision-makers for digital transformation.
  • Solve customer challenges by presenting the value of Surface devices and ROI.
  • Orchestrate internal and external resources to close sales opportunities.

Benefits

  • Comprehensive health and wellness programs.
  • Professional development and training opportunities.
  • Flexible work arrangements and remote work options.
  • Employee discounts on Microsoft products and services.
  • Opportunities for community involvement and volunteering.
Full Job Description
Overview

As a Director, Surface Specialist you will drive Surface revenue growth and market share across assigned enterprise accounts by leading customer sales engagements, managing opportunities from pipeline through close, and coordinating Microsoft and partner teams to accelerate adoption of Surface devices, accessories, and AI-enabled workplace solutions

Responsibilities

Be the Surface sales leader and Technical Product expert for your assigned set of accounts as part of the WDS organization:
  • Drive new revenue growth across the entire Surface device and accessories portfolio
  • Demonstrate excellence in pipeline management to achieve monthly forecasts
  • Compete aggressively to win new business and drive Surface market penetration while growing customer mindshare, sharing best practices and use bases with the extended community throughout
  • Deliver technical product briefings to customers (BDMs and TDMs) to drive success of new and updated Surface device portfolio

Be the interface to the customer and orchestrate a v-team of resources to solve customer problems:
  • Extend relationships beyond IT to business decision makers, helping customers envision & achieve digital transformation
  • Solve customer business challenges by presenting the value of Surface devices, including use cases, financial analysis, ROI, etc.
  • Own oportunities from start to close; orchestrate internal and external resources; leverage partners to scale sales on hardware refresh, upsell and expand sales motions.
  • Leverage and drive awareness of all available market promotions, offers, sales initiatives and programs
  • Helping to identify and diagnose technical and competitive blockers and respective solutions for sales opportunities and usage decision blockers and engaging the right resources to overcome these blockers
  • Sharing practical knowledge with partners to drive the sale, deployment, and adoption of Microsoft solutions.
  • Shaping current and future products, marketing strategies, and customer centricity ideas through your feedback to sales, marketing, and engineering.

You will help customers make decisions to build their business and IT solutions based on Microsoft technology.
  • You will lead technical presentations, demonstrations, workshops, proof of concepts, and pilots to explain, demonstrate, and prove to our largest customers the capabilities of Microsoft's products and services, and how we can make their businesses more successful.
  • You will own winning the technical decision at customers for sales opportunities and usage scenarios, through tailoring your message, bringing ideas to customers, engaging with them to show our technology differentiation, and guiding them in decision making.
  • You will work with partners and others at Microsoft, as well as use our core tools, social connection tools, and AI driven data to extend your reach and the reach of your team, focusing on satisfying important customer needs.

You will stay sharp, share your knowledge with peers and learn best practices from others.
  • Continuously nurture and expand sales, business, product, technology, and competitive knowledge and readiness
  • Participate in internal Microsoft sales communities and in the broader industry through in-person events, Teams sites, community gatherings and more
  • Continuously build and enhance your technical acumen, sales and professional skills and competitive readiness.
  • You will be recognized for sharing, learning and driving individual work that all result in business impact for customers, partners and within Microsoft. We encourage thought leadership from every employee.
  • Drive the success of others through peer mentoring, knowledge sharing, and documentation of Insights

Other
  • Embody our culture and values.


Qualifications
Required/minimum qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 6+ years experience in technology-related sales or account management
    • OR equivalent experience.
Other Requirements
  • Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties.


Additional or preferred qualifications

  • Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 8+ years experience in technology-related sales or account management
    • OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 12+ years experience in technology-related sales or account management
    • OR equivalent experience.
  • 8+ years of solution or services sales experience, with experience managing enterprise sales opportunities and developing pipeline within an assigned territory or customer portfolio.
  • Experience closing complex technology deals, with demonstrated ability to manage opportunities from qualification through negotiation and close.
  • Experience selling hardware, devices, or related technology solutions in a commercial or enterprise environment.
  • Understanding of modern workplace technologies, including Windows PCs, device management, and cloud or hybrid environments.
  • Experience engaging and influencing senior business and technical decision makers, including delivering persuasive presentations and articulating business value.
  • Experience collaborating across sales, technical, partner, marketing, and services teams to develop solutions and drive customer outcomes.
  • Demonstrated ability to manage sales execution disciplines, including forecasting, pipeline management, opportunity management, and CRM hygiene.


Solution Area Specialists IC5 - The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

Explore Career Opportunities at Microsoft

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.

Internship Programs

Kickstart your career with a Microsoft internship. Our internships provide invaluable workplace experience and networking opportunities in a supportive and dynamic environment. You'll work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in technology.

Employment Benefits

Choosing a career at Microsoft means more than just a job. Our employees enjoy a range of benefits designed to empower them both professionally and personally. These include comprehensive health benefits, flexible working conditions, and opportunities for career advancement through professional development and diversity training.

Inclusive Culture and Diversity

At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

Grow with Us

Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

Stay Connected

Keep up to date with the latest at Microsoft Careers by subscribing to our job alert emails. Get tailored content that aligns with your career preferences and discover the exciting and rewarding opportunities that await at Microsoft.

SEARCH MICROSOFT JOBS

At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Microsoft

More Consumer Technology Jobs

Find similar Director, Surface Specialist jobs:

NationwideCharlotte, NC