The Role

We are seeking a visionary, forward-thinking Director of Strategic Internal Communications to lead the internal communications that bring Lumen's product and technology story to life. Anchored in Lumen's transformation and relentless pursuit of its digital future, this leader will own the forward-looking narrative about where our portfolio is going and why it matters-giving employees a clear, compelling story about what we build, what we sell, and how our products and services power the company's growth. This individual will work in close partnership with corporate communications leadership, product and technology leaders, and senior executives to ensure unified messaging, deliver impactful communications, and drive organizational engagement and alignment through periods of change.

The Main Responsibilities

• Product & Technology Storytelling: Own and shape the forward-looking internal narrative about the future of Lumen's products and services, translating portfolio strategy and technology direction into a clear, compelling story about where we are going and why it matters to employees.
• Strategic Communications Leadership: Design, implement, and oversee internal communication strategies that connect Lumen's product and technology evolution to the company's broader transformation, ensuring alignment with corporate goals and driving employee understanding, engagement, and advocacy.
• Team Leadership & Collaboration: Build, lead, and mentor a communications team as the pillar grows, cultivating a collaborative, innovative culture. Partner extensively with corporate communications, product, technology, and go-to-market leaders to ensure unified messaging and strategic alignment.
• Executive & Leadership Communications: Work directly with product and technology leaders and senior executives to develop compelling messaging and materials that reinforce Lumen's product vision, priorities, and company values, enhancing leadership visibility and inspiring employees at all levels.
• Transformation & Change Communications: Oversee communications for product and technology transformation initiatives, providing clarity, transparency, and timely updates that help employees navigate change and understand its impact.
• Cross-Functional Alignment: Partner with go-to-market and business unit communications to ensure the product and technology story ladders up consistently to how Lumen sells, markets, and delivers.
• Channel & Content Execution: Collaborate with enterprise channel and editorial teams to ensure product and technology content is delivered effectively and consistently across all internal channels, leveraging shared infrastructure to maximize reach and impact.
• Brand and Message Consistency: Safeguard the integrity of Lumen's internal brand and ensure all product and technology messaging reflects our values and strategic direction.
• Measurement and Continuous Improvement: Monitor employee feedback, measure the effectiveness of communication efforts, analyze insights, and recommend improvements to maximize impact.

What We Look For in a Candidate

• Bachelor's degree in Communications, Journalism, Public Relations, or related field.
• 10-15 years of experience in internal communications, product/ technology communications or a similar role.
• Exceptional writing, editing, and storytelling skills.
• Proven experience managing executive communications and partnering with senior leaders.
• Strong project management skills with the ability to handle multiple priorities and deadlines.
• Excellent interpersonal skills and ability to build relationships across all levels of the organization.
• Creative thinker with innovative communication solutions.
• Proficiency in Microsoft Office Suite and familiarity with communication tools and platforms.
• Experience in change management communications.
• Experience with graphic design and video production is a plus.
• Knowledge of digital communication tools, AI tools, intranets, and social media.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI
$167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure
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Requisition #: 342404