Salesforce

Director/Sr. Director Expert Agent Builder, Forward Deployed Engineering

Salesforce • $216K — $329K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in enterprise-grade applications or AI systems, with 5+ years in leadership roles.
  • Exceptional communication skills to engage executive stakeholders.
  • Expertise in AI implementations, including RAG and vector databases.
  • Deep knowledge of distributed systems and event-driven architecture.
  • Current understanding of the LLM landscape and enterprise AI deployment.
  • Familiarity with multi-agent orchestration and data-driven decisioning.
  • Willingness to travel 30% for customer engagements.

Responsibilities

  • Define long-term strategy for Agentic AI across industries.
  • Establish best practices for Model Context Protocol and AI orchestration.
  • Standardize the Agentic Development Life Cycle across engagements.
  • Evangelize agentic architecture vision to customers and partners.
  • Build a high-performing team for enterprise-ready agentic systems.
  • Collaborate with Product, Engineering, and Sales to shape AI solutions.
  • Oversee data privacy policies and enforce responsible AI practices.

Benefits

  • Comprehensive support for work-life balance.
  • Resources to help you be your best self.
  • Access to AI agents to enhance your impact.
  • Opportunities to shape the future of AI and customer experiences.
Full Job Description


Job Category
Sales

Job Details

About the Role:

We are seeking a technically adept and innovative Agent Builder Leader to join our Forward Deployed Engineering Team. You will lead a high performing Agent Builder expert team to deliver Agentic solutions directly with customers. Your primary responsibility will be to provide strategic and technical leadership, fostering innovation and cultivate a culture focused on continuous improvement. As a key member of the Agentforce leadership team, you will define the standards, and operating model that allow Agentic AI capabilities, directly influencing the product roadmap for agentic adoption across our customer base.
Your Impact:
  • Strategic Leadership: Define the long-term strategy for Agentic AI deployments across industries.
  • Drive Multi-Agent Intelligence: Establish best practices and reference architectures for Model Context Protocol (MCP), inter-agent communication, and AI orchestration within multi-agent systems.
  • Own Agentic Development Life Cycle (ADLC): Standardize ADLC across all the engagements. Oversee project delivery and ensure the deployed agents meet customer needs while scaling robustly in enterprise production environments.
  • Internal and External Thought Leadership: Evangelize Salesforce's agentic architecture vision internally and with strategic customers, industry partners, and ecosystem developers.
  • Operational Excellence: Build a high-performing team capable of delivering enterprise-ready, production-grade agentic systems.
  • Cross-functional Collaboration: Partner cross-functionally with Product, Engineering, and Sales leadership to shape the strategy and execution of Agentic AI solutions.
  • Governance and Security Stewardship: Oversee policies for data privacy, and compliance. Partner with internal security and legal teams to enforce responsible AI practices globally.
Required Qualifications:
  • 10+ years of experience in building and scaling enterprise-grade applications or enterprise AI systems, including 5+ years in leadership roles overseeing technical teams.
  • Exceptional communication and presentation skills, with proven ability to influence and engage executive stakeholders on complex technical roadmaps with both technical and non-technical teams.
  • Expertise in AI implementations, including RAG, vector databases, search indexes, and knowledge bases, specifically for grounding Agentforce solutions with enterprise data.
  • Expert-level knowledge of distributed systems, event-driven architecture, and asynchronous processing principles.
  • Current, comprehensive knowledge of the LLM landscape, including the specifications, capabilities, and ideal use cases for major foundational and frontier models relevant to enterprise AI deployment, along with the tooling ecosystem.
  • Deep understanding of how AI agents operate within enterprise ecosystems, including the principles of multi-agent orchestration, data-driven decisioning, and autonomous action design.
  • Ability to think strategically while remaining technically credible with Product, Engineering and Architecture teams.
  • Ability to travel 30% of the time, as needed to customer sites.
Preferred Qualifications
  • Experience architecting data or integration solutions using MuleSoft, or Einstein GenAI Agentforce or similar platform.
  • Industry thought leader in the convergence of AI, and enterprise integrations.
  • Prior experience leading multi-disciplinary teams in fast-scaling or global enterprise environments.
  • Track record of production-ready deployments in secure, regulated enterprise environments.


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

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Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

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Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

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Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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