Director, Solution Strategy & Delivery (Individual Dental)

Position Summary

The Director of Solution Strategy & Delivery is the senior business technology leader responsible for shaping and executing the technology strategy that supports Individual Dental growth, operational excellence, and customer experience. This role partners across business and technology teams to define platform strategies, develop multi-year capability roadmaps, prioritize investments, and deliver technology solutions that enhance sales effectiveness, broker engagement, operational efficiency, and scalability. The Director translates business objectives into actionable technology plans, ensuring alignment across product, operations, finance, compliance, sales, and IT teams while driving measurable business outcomes.

Key Responsibilities

Strategic Leadership & Technology Vision:

• Define and execute the technology vision, operating model, and multi-year roadmap for Individual Dental platforms and capabilities.
• Align technology investments with business priorities, revenue objectives, customer experience goals, and operational efficiencies.
• Lead roadmap planning, prioritization, and investment decisions to maximize business value and long-term scalability.
• Partner with executive leadership to drive business transformation and technology-enabled growth initiatives.

Solution Delivery & Platform Management:

• Oversee delivery of business-critical technology solutions supporting sales, service, distribution, enrollment, and operational functions.
• Ensure effective governance, execution, and value realization across projects, programs, and platform enhancements.
• Drive platform optimization, configuration, continuous improvement, and vendor performance management.
• Balance business-as-usual operations, strategic initiatives, and capital project delivery within available resources and funding.

Business & Technology Partnership:

• Serve as the primary business leader partnering with IT and enterprise technology teams.
• Translate business needs into scalable technology solutions and capability roadmaps.
• Manage dependencies, risks, release priorities, and implementation planning across complex initiatives.
• Influence senior leaders to align investments, resources, and delivery priorities with organizational objectives.

Operational Excellence & Transformation:

• Identify opportunities to automate processes, improve data governance, streamline operations, and reduce costs.
• Improve platform reliability, user adoption, broker experience, and customer outcomes through technology innovation.
• Establish delivery models and governance structures that support sustainable growth and operational effectiveness.
• Monitor and communicate performance metrics, roadmap progress, and business outcomes to executive stakeholders.

Leadership & Talent Development:

• Lead, coach, and develop high-performing teams, including direct reports, matrix partners, and external vendors.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Build organizational capabilities and succession plans to support future business needs and strategic objectives.

Required Qualifications:

• Bachelor's degree required; Master's degree preferred.
• 10+ years of progressive leadership experience in technology, business transformation, operations, or solution delivery.
• Proven success leading cross-functional teams within complex, matrixed organizations.
• 7+ years of experience driving technology, digital, telephony, Salesforce CRM, platform configuration, roadmap development, or business solution delivery initiatives.

• Experience developing technology roadmaps, prioritizing investments, and aligning business and IT strategies.
• Strong knowledge of Agile methodologies, product ownership, change management, and project delivery frameworks.
• Experience managing third-party vendors, strategic partnerships, and governance models.
• Exceptional communication, executive influence, and stakeholder management skills.
• Strong business acumen with the ability to balance growth objectives, operational priorities, customer needs, compliance requirements, and technology constraints.

Preferred Qualifications:

• Experience within health insurance, dental insurance, broker distribution, or regulated healthcare environments.
• Salesforce platform strategy, governance, roadmap planning, and adoption experience.
• Background leading technology transformation, product delivery, or digital modernization initiatives.
• Experience building teams, redesigning operating models, or integrating large-scale organizational changes.
• Familiarity with consumer, broker, enrollment, call center, quoting, or distribution technologies.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 152,600 - 254,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.