American Express

Director-Software Engineering-Cross Platform Delivery

American Express$160K — $200K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in technology delivery, portfolio management, or operational excellence.
  • Experience driving cross-functional programs across engineering and business sectors.
  • Proven track record in implementing AI workflows and advanced analytics in enterprises.
  • Deep understanding of software delivery lifecycles and Agile methodologies.
  • Experience crafting executive dashboards and operational insights for decision-making.
  • Strong communication skills with proven ability to influence stakeholders.
  • Experience building high-performing teams focused on innovation and efficiency.

Responsibilities

  • Establish vision and strategy for Delivery Intelligence and Automation.
  • Design and implement AI-enabled delivery planning and reporting capabilities.
  • Automate manual processes in delivery activities and governance.
  • Develop predictive delivery intelligence to identify risks and bottlenecks.
  • Create enterprise dashboards for real-time performance visibility.
  • Partner with teams to integrate AI and automation in delivery processes.
  • Evaluate new AI technologies for operational enhancements.

Benefits

  • Opportunity to lead a pioneering Delivery Intelligence & Automation Office.
  • Engage in innovative work utilizing AI and automation.
  • Position influence over senior technology leaders and stakeholders.
  • Opportunity to drive enterprise transformation initiatives.
  • Work within a highly collaborative and cross-functional environment.
Full Job Description
Job Description

The U.S. Consumer Services and Membership Digital Experiences Technology team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), marketing and advertising technology, enterprise communications, travel and lifestyle, and dining technology. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer
segments.

Within US Consumer & Digital Technology, the Cross Platform Delivery organization enables the successful delivery of approximately 45 enterprise-wide initiatives spanning technology, product, and business organizations. Our mission is to orchestrate complex delivery across platforms, improve release confidence, accelerate decision making, and provide executive visibility into enterprise execution.

As part of our future-state operating model, we are establishing a new Delivery Intelligence & Automation Office to transform how delivery is managed across the enterprise. This organization will leverage AI, automation, predictive analytics, and delivery intelligence to reduce operational overhead, improve organizational efficiency, and enable our delivery leaders to focus on strategic execution.

As Director of the Delivery Intelligence & Automation Office, you will define and lead the strategy for modernizing enterprise delivery through AI-enabled capabilities, intelligent automation, and data-driven operational insights.

You will partner closely with Delivery leaders, Engineering, Product, Enterprise Architecture, and Data organizations to create scalable solutions that improve delivery transparency, automate manual processes, surface predictive risks, and strengthen executive decision making.

Responsibilities

  • Establish the vision and roadmap for Delivery Intelligence and Automation across the Cross Platform Delivery organization.
  • Lead the design and implementation of AI-enabled capabilities that improve delivery planning, dependency management, reporting, governance, and operational workflows.
  • Drive automation of manual delivery activities including executive reporting, status synthesis, coordination workflows, and governance processes.
  • Build predictive delivery intelligence capabilities that proactively identify execution risks, dependency bottlenecks, release readiness concerns, and delivery trends.
  • Develop enterprise dashboards and delivery telemetry that provide real-time visibility into portfolio health, execution progress, and organizational performance.
  • Partner with Engineering, Data, Product, and Enterprise Architecture teams to integrate AI and automation capabilities into enterprise delivery processes.
  • Evaluate emerging AI technologies, workflow automation platforms, and productivity tools to identify practical applications that improve enterprise execution.
  • Lead cross-functional initiatives that simplify delivery operations while maintaining strong governance, quality, and regulatory controls.
  • Define operational metrics, KPIs, and success measures that demonstrate improvements in delivery efficiency, organizational productivity, and executive visibility.
  • Build and lead a high-performing team focused on delivery intelligence, analytics, automation, and AI-enabled operational transformation.
  • Influence senior technology leaders and executives through data-driven insights, strategic recommendations, and measurable business outcomes.


Qualifications

  • 10+ years of experience leading large-scale technology delivery, portfolio management, enterprise transformation, or operational excellence initiatives.
  • Demonstrated experience driving cross-functional programs across engineering, product, technology, and business organizations.
  • Experience implementing automation, AI-enabled workflows, advanced analytics, or intelligent reporting solutions within large enterprises.
  • Strong understanding of software delivery lifecycles, Agile delivery practices, portfolio management, and enterprise governance.
  • Experience building executive dashboards, delivery metrics, and operational insights that influence strategic decision making.
  • Proven ability to lead organizational change and simplify complex operational processes through technology and automation.
  • Strong executive communication and stakeholder management skills, with the ability to influence without direct authority.
  • Experience leading high-performing teams while fostering innovation and continuous improvement.
  • Ability to balance strategic vision with operational execution in a highly matrixed environment.
  • Preferred Qualifications
  • Experience applying Generative AI, machine learning, or intelligent automation to improve enterprise operations or delivery management.
  • Familiarity with enterprise workflow automation platforms, analytics tools, and AI productivity solutions.
  • Experience working with delivery management platforms such as Jira, Azure DevOps, Confluence, Power BI, Tableau, or similar technologies.
  • Knowledge of predictive analytics, process mining, delivery telemetry, or operational intelligence capabilities.
  • Experience within financial services or other highly regulated industries.
  • Demonstrated success building new organizational capabilities or leading enterprise transformation initiatives.
  • Leadership Expectations
  • The Director will serve as the strategic leader for the Delivery Intelligence & Automation Office, responsible for establishing a new enterprise capability that augments-not replaces-our delivery expertise through intelligent automation and AI. Success in this role will be measured by the ability to:
  • Reduce manual reporting and coordination effort through automation.
  • Increase executive visibility through real-time delivery intelligence.
  • Improve delivery predictability through proactive risk identification.
  • Expand the effectiveness and capacity of delivery leaders through AI-enabled insights.
  • Foster a culture of continuous innovation while maintaining strong governance and execution excellence.
    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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