$175,000 - $220,000 / year + BonusThe Director, Site Reliability Engineering (SRE) will lead reliability, performance, and observability initiatives for a portfolio of Vertafore products. This role owns SLIs/SLOs, incident response, automation, and CI/CD practices for assigned product families. Directors will manage multiple teams and collaborate with Product Development, Architecture, Cloud Operations, Information Security, and other SRE leaders to ensure operational excellence. This role is responsible for bridging the gap between development and operations by applying a software engineering mindset to system administration. You will own the lifecycle of services - from inception and design, through deployment, operation, and refinement.
Key Responsibilities• Product Reliability Leadership
o Define and enforce SLIs/SLOs for a subset of Vertafore flagship products.
o Drive observability strategy across application and infrastructure layers.
• Release Engineering & Toil Reduction
o Oversee CI/CD pipelines for product deployments using tools like GitLab, Jenkins, Ansible, LaunchDarkly.
o Monitor and cap "Toil" (manual, repetitive operational work) at 50% using Automation and AI tools, ensuring the team spends the remaining time on project work that scales the system.
• Error Budget Management
o Manage "Error Budgets" to balance the velocity of feature releases with the stability of the platform, ensuring clear consequences when budgets are exhausted.
• Incident Management
o Define and participate in 24x7 on-call rotations for assigned products; ensure rapid resolution and blameless postmortems.
• Cross-Functional Collaboration
o Partner with Cloud Ops on capacity planning, OS patching (app tier), and load balancing (ALB, F5).
o Align reliability goals with product roadmaps and customer SLAs.
• Team Leadership
o Manage a group of Managers and Engineers, mentor teams on automation, observability, and reliability best practices.
Skills & Requirements
Qualifications• Bachelor's degree in Computer Science, Information Systems, or related field.
• 15+ years in Software Engineering, SRE, DevOps, or reliability roles; 8+ years in leadership.
• Proven ability to leverage software engineering principles and practices to solve reliability and operational challenges.
• Expertise in CI/CD, observability, and incident response.
• Strong AWS knowledge and experience with container orchestration.
• Proven ability to lead reliability programs across multiple SaaS products.
• Experience architecting applications or infrastructure for high-growth cloud platforms.
• Experience in B2B SaaS environments involving large-scale distributed systems.
• Proven leadership communicating and influencing at team, peer, and leadership levels.
• Demonstrated experience driving operational excellence through metrics and KPIs.
• (Preferred) Background supporting financial services, healthcare, or regulated industries.
Qualifications Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
Why Vertafore is the place for you: *Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
- Medical, vision & dental plans
- PPO & high-deductible options
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Life, AD&D (Basic & Supplemental), and Disability
- 401(k) Retirement Savings Plain & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
- Commuter Benefits (Denver)
