OutSystems

Director Sales Process andTechnology Strategy

OutSystems • $130K — $180K *
Boston, MA 02115In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of experience in Revenue Operations, IT, Business Operations, or Sales Operations in a dynamic environment
  • Proven ability to execute structured, centrally driven processes
  • Experience managing high-stakes, cross-functional programs from conception to execution
  • Deep understanding of sales methodologies, pipeline discipline, and forecasting
  • Experience in designing, documenting, and implementing scalable processes with measurable impact
  • Led large-scale technology implementations and change management efforts
  • Mastery of Salesforce and its related sales technology stack, including customization expertise
  • Strong influence at C-suite and VP levels, with exceptional communication skills
  • Demonstrated business acumen with a focus on ROI and strategic advantage
  • Experience in a high-growth SaaS environment, driving ARR expansion.

Responsibilities

  • Design, document, and implement core sales processes such as qualification and forecasting
  • Build and manage complex cross-functional projects while maintaining high standards
  • Establish leading indicators and KPIs for accountability and insights
  • Translate operational data into strategic narratives for executive stakeholders
  • Own systems strategy, understanding integration points across various platforms
  • Serve as the business owner for major technology implementations and define success criteria
  • Partner with IT to ensure technology alignments with business strategies
  • Leverage AI to optimize processes and technology for revenue growth
  • Lead organizational change management for major process transformations
  • Pilot emerging technologies to maintain competitive advantage.

Benefits

  • High-leverage role with significant impact on revenue organization
  • Opportunity to influence strategy and technology adoption across the company
  • Collaboration with executive leadership and cross-functional teams
  • Engagement in cutting-edge technology and AI-driven optimizations
  • Possibility to shape organizational processes and drive excellence
Full Job Description
Director, Sales Process & Technology

About the Job

As the Director of Sales Process & Technology, you are the architect of how our revenue organization operates and scales. This is a pivotal, high-leverage role sitting at the nexus of strategy, process & operational excellence, and technology transformation. You will design the frameworks that drive competitive advantage, operationalize them through structured processes and systems, optimize them using data and AI and ensure adoption through effective change management and structured playbooks.

This role requires a rare combination of capabilities:
  • Process discipline-building repeatable, scalable, governance-driven operational systems
  • Technical depth-understanding how CRM, data, and AI work together to unlock insights and drive execution
  • Executive presence-influencing C-suite and VP stakeholders, challenging assumptions, and driving organization-wide adoption


Key Responsibilities

  • Design, document, and implement core sales processes (qualification, forecasting, pipeline discipline, deal progression, stakeholder engagement)
  • Build and manage high-stakes, cross-functional projects from the ground up, ensuring GTM design is maintained with unwavering integrity and high standards
  • Establish leading indicators, KPIs, and process metrics that provide material insights and hold the organization accountable
  • Bring structure and clarity to complex programs; translate operational data into compelling, high-level narratives for executive audiences
  • Own systems strategy and mastery; understand system architecture, data flows, and integration points across CRM, CPQ, order management, sales intelligence platforms and more
  • Serve as the business owner for major technology implementations; define success criteria, manage scope, and own business outcomes
  • Partner with IT and technology teams to ensure technical deliverables align with business strategy and timelines
  • Lead with AI to design and deliver revenue-driving optimizations across people, process, data, and technology
  • Design and execute change management strategies for large-scale organizational "resets" or process transformations
  • Maintain a forward-looking stance on emerging technologies and competitive best practices; recommend and pilot innovations


Required Qualifications

  • 7+ years of experience in Revenue Operations, IT, Business Operations, or Sales Operations within a fast-paced, innovative environment
  • Proven ability to establish highly structured, centrally driven processes and drive them to successful execution
  • Proven success in building and managing high-stakes, cross-functional programs from the ground up
  • Deep understanding of sales methodologies, pipeline discipline, and forecasting
  • Demonstrated ability to design, document, and implement scalable, measurable processes; evidence of improving efficiency and/or organizational capability
  • Experience leading large-scale organizational technology implementations and change management initiatives; proven ability to drive adoption despite organizational resistance
  • Mastery of Salesforce and the broader sales tech stack (CRM, CPQ, order management, sales intelligence platforms); hands-on experience with configuration and customization
  • Demonstrated understanding of how CRM, data architecture, and analytics work together; ability to discuss integrations, data mapping, and ETL processes with confidence
  • Demonstrated ability to influence C-suite and VP-level stakeholders, challenge the status quo, and maintain strong professional buy-in
  • Exceptional written and verbal communication skills; ability to translate complex operational data into compelling, high-level narratives
  • Strong business acumen: you think in terms of ROI, strategic advantage, and organizational impact-not just feature lists or technical elegance
  • Pedigree from a high-growth SaaS company; experience scaling from product-market fit through significant ARR expansion

About OutSystems

OutSystems is a software company that provides a low-code platform for the development of mobile and web applications. The company was founded in 2001 in Lisbon, Portugal, and has since expanded to have offices in 11 countries. OutSystems' platform allows users to create, deploy, and manage applications without the need for extensive coding knowledge. The company has been recognized by Gartner as a leader in the low-code development space.
Learn more about OutSystems
Size
1,200 employees
Industry
Information Technology
Founded
2001
* Ladders Estimates

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