About the role The Unimarket Implementation Lead for North America reports to the Head of PMO North America and is responsible for the completion of all aspects of delivering Unimarket's solution to new and/or existing customers which include: Project Management and Planning, Site Configuration, Systems Integrations, Supplier Enablement, Initial Customer Training and Support, as well as project documentation and customer transition to Customer Success.
What you'll do- Ensuring the success and timeliness of customer projects
- Work with internal and external resources critical to successful projects in addition to working closely with all aspects of the business, Supplier Integration, Support, Customer Success, Account Management and Development/Technical teams
- Work with customers through their implementation journey which includes building good relationships while delivering high-quality service, ensuring customer satisfaction and providing effective advice as required.
- Documentation related to projects (Project Plans, Handoff Documents, Training, Process flow etc.)
- Gather and share fresh feedback on product and solutions from new customers as they see the product for the first time
- Stay up to date on Unimarket product knowledge and general industry practices
Additional duties and responsibilities- Participate and support the integrated supplier testing for new customer projects.
- Perform business analysis on customer processes related to the available and recommended Unimarket configurations.
- Run new customer training sessions for Train-the-Trainer, End User and Administrator training.
- Act as an escalation point for Unimarket Support, Customer Success and Account Managers for issues related to customer support inquiries.
- Participate in meetings, prepare agendas, meeting minutes, reports and perform other duties as requested by the Head of Project Management Office.
- Travel to visit customers and to attend Unimarket events.
- When Unimarket makes an acquisition, the Implementation Lead is expected to learn all new modules and features and be prepared for delivery of all aspects of the new solutions.
- Track and record time related to Customer projects and activities.
These responsibilities may change from time to time to reflect the changing requirements of the company, your position and of our customers and suppliers.
About you- Minimum 5 years relevant work experience (i.e. business operations, product management, project management) in a SaaS environment. 4 Year college degree preferred.
- Excellent problem solving, leadership and coaching skills.
- Experience with implementation of SaaS solutions and integration of such solutions to ERP, finance and other third-party solutions.
- High level of proficiency in Excel and business software applications.
- Ability to work independently and effectively in a "hands on, make it happen" environment.
- Process-oriented and detail focused.
- AI Literacy and adaptability - We use AI tools daily across functions - Claude, search, code generation, data analysis. You don't need expertise, but we expect you to:
- Learn and adopt new tools quickly
- Be curious and ask questions about how they work and where they add value
- Experiment and iterate rather than accept outputs at face value
- Stay current as the landscape shifts
Bonus but not essential- Experience in procurement or with procurement technology is a plus.
- Experience in higher education is helpful.
