Position Summary

The Director, Retirement Benefits is responsible for the strategic design, governance, administration, compliance, and ongoing optimization of the Company's retirement and financial wellness programs. This role serves as the organization's subject matter expert for defined contribution retirement plans, investment oversight, fiduciary governance, vendor management, and retirement program strategy. The Director partners closely with senior leadership, Finance, Legal, Human Resources, Payroll, and external advisors to ensure retirement programs are competitive, compliant, cost-effective, and aligned with the Company's talent and business objectives.

Reporting to the Vice President, Total Rewards (or equivalent), this role leads retirement plan strategy for a publicly traded organization with approximately $7 billion in annual revenue and significant fiduciary, regulatory, and operational responsibilities.

Key Responsibilities

Retirement Strategy & Plan Design

• Develop and execute the long-term strategy for the Company's retirement and financial wellness programs.
• Evaluate and recommend plan design enhancements that support employee attraction, retention, engagement, and retirement readiness.
• Benchmark retirement programs against market practices and emerging industry trends.
• Lead analysis of retirement program effectiveness, participation rates, savings outcomes, income replacement, and utilization metrics.
• Develop business cases and recommendations for executive leadership and governance committees.

Leadership & Collaboration

• Lead and develop retirement benefits team members, as applicable.
• Serve as the internal retirement benefits expert and advisor to HR leadership.
• Collaborate with Compensation, Payroll, Finance, Legal, Internal Audit, and Communications teams.
• Present recommendations and updates to senior leadership and governance committees

Investment Oversight & Fiduciary Governance

• Serve as a key member and advisor to the Administrative Benefits Plan Committee and other fiduciary governance bodies.
• Partner with investment consultants and advisors to monitor investment performance and plan fund lineups.
• Evaluate investment options, target-date funds, managed accounts, brokerage windows, and retirement income solutions.
• Support development and maintenance of:
  • Investment Policy Statements (IPS)
  • Fiduciary governance frameworks
  • Committee charters and documentation
• Prepare investment reviews and recommendations for fiduciary committees.
• Maintain a strong understanding of capital markets, investment vehicles, fiduciary responsibilities, and retirement industry developments.

Plan Administration & Operations

• Oversee administration of the company’s 401(k) plans
• Ensure accurate and timely plan operations, payroll integration, contribution processing, participant transactions, and annual compliance testing.
• Direct annual plan audits and regulatory reporting activities.
• Manage plan amendments, restatements, participant communications, and operational changes.

Compliance & Risk Management

• Ensure compliance with:
  • ERISA
  • Internal Revenue Code
  • SECURE Act and related legislation
  • DOL regulations
  • IRS requirements
• Partner with Legal and external counsel regarding regulatory changes and fiduciary obligations.
• Manage full plan audits, Form 5500 filings, and nondiscrimination testing.
• Identify and mitigate operational, fiduciary, and regulatory risks.

Vendor Management

• Lead relationships with retirement recordkeepers, trustees, custodians, investment consultants, auditors, actuaries, and other service providers.
• Establish vendor performance standards and service-level expectations.
• Conduct vendor evaluations, fee benchmarking, and contract negotiations.
• Lead RFPs and vendor selection initiatives.
• Ensure service providers deliver high-quality participant experiences while maintaining cost efficiency.

Financial Management & Analytics

• Manage retirement program budgets and administrative expenses.
• Analyze plan costs, fee structures, investment expenses, and utilization trends.
• Develop reporting and dashboards for executive leadership and fiduciary committees.
• Utilize data analytics to support strategic recommendations and improve participant outcomes.

Employee Education & Financial Wellness

• Develop retirement education and financial wellness strategies.
• Partner with vendors to deliver effective participant communication campaigns.
• Evaluate participant behavior and engagement metrics to improve retirement readiness.
• Ensure communications are compliant, effective, and aligned with organizational objectives.
• Partner with internal Employee Resource Groups on custom targeted educational programs.

Required Qualifications

• Bachelor's degree in Human Resources, Finance, Business Administration, Economics, Accounting, or related field.
• 10+ years of progressive retirement benefits experience, including significant responsibility for retirement plan design and administration.
• 5+ years of leadership experience managing complex retirement programs in a large organization.
• Deep expertise in:
  • 401(k) plan administration
  • ERISA compliance
  • Fiduciary governance
  • Investment oversight
  • Retirement plan operations
• Experience supporting retirement plans with assets exceeding $2B.
• Demonstrated success managing external vendors, consultants, and recordkeepers.
• Strong understanding of retirement plan investments and capital market fundamentals.
• Experience leading RFPs, contract negotiations, and fee benchmarking initiatives.
• Advanced analytical, financial, and project management skills.
• Excellent presentation and communication capabilities.

Preferred Qualifications

• Experience in a publicly traded company.
• Certified Employee Benefit Specialist (CEBS), Qualified 401(k) Administrator (QKA), CFA, CFP, or similar designation.
• Experience supporting nonqualified deferred compensation programs.
• Experience serving as a retirement committee liaison or fiduciary committee advisor.
• Knowledge of employee financial wellness programs.

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.