Microsoft

Director, Regional Site Merchandising

Microsoft • $130K — $251K *
Redmond, WA 98052In-Person
Consumer Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Master's Degree in relevant field plus 5+ years experience in ecommerce or Bachelor's Degree with 6+ years.
  • Preferred: Master's Degree in relevant field plus 8+ years experience or Bachelor's Degree with 12+ years in ecommerce.
  • 7+ years in go-to-market (GTM), marketing strategy, or similar roles.
  • 7+ years in integrated, digital, or product marketing management.
  • 3+ years of people management experience.
  • 4+ years of project/vendor management experience.
  • Experience using data for decision-making.

Responsibilities

  • Lead the cross-regional merchandising strategy to align with customer insight and revenue opportunities.
  • Drive improvement in core web metrics like conversion and customer satisfaction through disciplined execution.
  • Own the worldwide online shopping experience, ensuring it's globally aligned yet locally relevant.
  • Scale experimentation and AI optimization for personalized customer experiences.
  • Build a culture of data-driven merchandising, focusing on personalization and automation.
  • Transform team operations from tactical execution to strategic AI orchestration.
  • Develop high-performing teams by coaching and managing both employees and vendors effectively.
  • Influence global decisions by representing regional needs and connecting merchandising actions to business outcomes.
  • Foster a culture that embodies Microsoft’s leadership principles, ensuring trust and responsibility within the team.

Benefits

  • Comprehensive healthcare plans including dental and vision.
  • Generous paid time off and holiday schedule.
  • 401(k) retirement plan with company matching.
  • Employee stock purchase plan for long-term investment.
  • Opportunities for professional development and training.
Full Job Description
Overview

The Director, Regional Site Merchandising leads Microsoft's in-region site merchandising teams of full-time employees based across North America, EMEA, and Asia who drive merchandising execution in local markets, complementing the central global team. The role spans Microsoft products such as Surface, Xbox hardware, and M365. The role owns an online shopping and buying experience that delights customers and drives conversion, sets ambitious goals, and puts the people, process, and strategy in place to reach them.

AI is rapidly reshaping how customers shop. This leader will ensure our experience is both powered by AI to ease customer decision-making and positioned to be the authoritative source for AI-enabled shopping and will lead the team's shift from tactical execution to strategic, AI-orchestrated merchandising. The role works closely across regional sales, go-to-market, creative and UX, integrated marketing, category management, production, and engineering to turn strategy into measurable customer and commercial outcomes.

Responsibilities
  • Lead cross-regional merchandising strategy. Define the site merchandising strategy, goals, and priorities, grounded in customer insight, revenue opportunity, and best-in-class ecommerce discipline, aligning launches, promotions, and lifecycle motions into a clear plan.
  • Drive customer and commercial outcomes. Aggressively improve the core web funnel metrics: conversion, average order value, attach, traffic quality, customer satisfaction, revenue, units, and contribution margin, through disciplined execution, sound business decision making, and continuous optimization.
  • Lead the end-to-end customer experience. Own the online shopping and buying experience worldwide, globally aligned yet locally relevant, across site merchandising, storytelling, offers, value propositions, navigation, comparison, and buying pages, informed by regular customer journey audits and data-informed customer trends and insights.
  • Scale experimentation, personalization, and AI-enabled optimization.
  • Build a culture of testing and data-driven merchandising, and advance personalization and AI/automation that improve quality, speed, insight, and customer outcomes that scale across regions and product moments.
  • Lead the team's transformation into the agentic era. Shape a future-ready strategy and upskilling plan that shifts the team from tactical execution to strategic orchestration of AI, and position Microsoft's experience so AI agents reliably discover and recommend it. Increase efficiency and improve quality through automation, freeing the team's capacity for higher-value strategic work.
  • Lead people and vendor performance. Build, coach, and develop a high-performing organization of full-time employees who lead contractors and outsourced partners across regions; create clarity, accountability, and measurable outcomes; and own vendor governance, quality standards, and continuous improvement.
  • Influence globally and tell the performance story. Represent regional needs in global platform, capability, and roadmap decisions; partner across functions; and deliver executive-ready narratives that connect merchandising actions to customer outcomes, commercial impact, and next-best actions.
  • Shape the Culture. Build a team culture that leverages Microsoft leadership principles of Model Coach Care that enables trust, calculated risk-taking, and shared responsibility so that we can propel the customer experience forward and create a work environment in which every employee thrives.
  • Embody our Culture and Values


Qualifications

Required/minimum qualifications
  • Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 5+ years experience in ecommerce
    • OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 6+ years experience in ecommerce
    • OR equivalent experience.


Additional or preferred qualifications
  • Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 8+ years experience in ecommerce
    • OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 12+ years experience in ecommerce
    • OR equivalent experience.
  • 7+ years experience in go to market (GTM), marketing strategy, business planning, or similar roles.
  • 7+ years experience in integrated, digital or product marketing management.
  • 3+ years people management experience.
  • 4+ years project/vendor management experience.
  • Experience utilizing data to make decisions.


eCommerce M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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