Marriott International

Director, Redemption Products

Marriott International • $130K — $155K *
Hospitality & Recreation
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in loyalty, finance, revenue management, or customer analytics.
  • Bachelor's degree in Business Administration, Economics, or a related field.
  • Proficient in SQL, SAS, R, or Python for data analysis; skilled in Tableau or Power BI for visualization.
  • MBA or Master's in Economics preferred.
  • Experience in revenue management or finance is a plus.
  • Proven ability to lead cross-functional projects and influence stakeholders.

Responsibilities

  • Lead strategy and governance for Marriott Bonvoy redemption pricing globally.
  • Manage program economics for award products, balancing member value and financial sustainability.
  • Collaborate with analytics and finance teams to optimize redemption pricing algorithms.
  • Quantify financial and customer impacts of pricing and policy decisions.
  • Monitor redemption performance and recommend strategic actions based on analysis.
  • Build analytical models and dashboards to provide clear recommendations to senior leaders.
  • Drive development and launch of new redemption products, ensuring operational readiness.

Benefits

  • Opportunity to influence a key aspect of a global loyalty program.
  • Work in a highly visible role with cross-functional collaboration.
  • Engage with senior leadership and diverse stakeholders.
  • Access to a dynamic and evolving travel ecosystem.
  • Potential for professional growth in a leading hospitality brand.
Full Job Description
Job Description

JOB SUMMARY

Marriott Bonvoy sits at the center of a global travel ecosystem, creating meaningful connections between members and thousands of hotels worldwide. The Director, Redemption Products will help shape how members experience the value of their points while supporting the financial strength and continued growth of the program. With influence across a large, complex redemption business, the role will use insights into member behavior, hotel performance, market dynamics, and program economics to identify opportunities and guide the evolution of redemption products. This is a highly visible opportunity to improve a defining part of the Bonvoy member experience while balancing the needs of members, hotels, owners, and the broader enterprise.

Reporting to the Senior Director, Redemption Products, the Director will operate at the intersection of strategy, analytics, technology, and execution, working closely with teams across Loyalty, Finance, Revenue Management, Predictive Analytics, Digital, Operations, and the Continents. The position combines forward-looking strategy with hands-on problem solving-from interpreting sophisticated analyses and evaluating business trade-offs to shaping technology-enabled solutions and bringing new concepts into the market. The ideal candidate is a strategic thinker and compelling communicator who is energized by ambiguity, comfortable influencing senior stakeholders, and able to convert complex information into practical direction. Success requires curiosity, sound judgment, financial acumen, and the ability to move seamlessly between long-term opportunities and the day-to-day realities of a global loyalty program.

CANDIDATE PROFILE

Education and Experience

Required

  • 8+ years of relevant professional experience in loyalty, finance, revenue management, customer analytics or related function


  • 4-year degree from an accredited university in Business Administration, Economics, or related major


  • Experience analyzing and manipulating large data sets using SQL, SAS, R, or Python, and visualizing outputs in Tableau or Power BI.


Preferred

  • Masters of Business Administration or Economics


  • Revenue Management or Finance experience


  • Demonstrated ability to lead cross-functional projects, manage processes across diverse stakeholder groups, and influence outside formal reporting lines.


CORE WORK ACTIVITIES

  • Lead the strategy, governance, monitoring, and ongoing refinement of Marriott Bonvoy redemption pricing across the global hotel portfolio.


  • Manage program economics for current and emerging award products, balancing member value, owner economics, redemption demand, and the long-term financial sustainability of the program.


  • Partner with Predictive Analytics, Revenue Management, Finance, and Continent teams to define and optimize redemption pricing algorithms, property-level parameters, point ranges, value targets, controls, and deployment strategies.


  • Quantify projected and actual financial and customer impacts of pricing, reimbursement, inventory, and policy decisions, including effects on demand, member value, displacement, and program cost.


  • Monitor redemption performance and emerging trends through recurring analysis and executive reporting on volume, demand, pricing, reimbursement, member behavior, and market performance; recommend strategic actions when needed.


  • Build analytical models, dashboards, scenario analyses, and decision frameworks that translate complex data into clear recommendations for senior leaders and cross-functional stakeholders.


  • Serve as the business lead for technology capabilities supporting redemption pricing by defining business rules, requirements, controls, dependencies, testing, and implementation priorities.


  • Drive cross-functional development and launch of new redemption products including coordinating sequencing, risk mitigation, readiness, communications, and operational pull-through.


  • Engage Owner and Franchisee communities and internal stakeholders to understand concerns, evaluate property-level impacts, resolve escalations, and build support for redemption and reimbursement decisions.


  • Develop executive recommendations, communicate trade-offs, secure alignment, and support governance decisions across senior leadership and key cross-functional partners.


  • Provide functional leadership to analytical resources responsible for redemption operations and analysis by setting priorities, reviewing methodologies and outputs, coordinating workloads, and strengthening team capabilities.

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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