SUMMARY
The Director, Property Management directs and oversees the operations of the property claims department and ensures it meets the financial, service, and operational requirements. Responsible for the overall administration of insurance claims related to property damage based on coverage, appraisal, and verifiable damage. Offers strategic leadership to a team of managers and adjusters and guidance in complex claims.

RESPONSIBILITIES

• Creates and maintains an energetic, positive, and collaborative culture. Supervises staff following First Acceptance's policies and procedures.
• Coaches and provides career development advice to team members.
• Tracks employee goals and conducts employee performance reviews. Responsible for staff scheduling, including employee vacations, employee breaks, absent employees' backups, etc.
• Schedules and conducts staff meetings.
• Conducts interviews, hires new staff, and provides new employee orientation.
• Provides guidance and direction regarding coverage analysis, liability investigation and determination, bodily injury evaluation, negotiation, and settlement of automobile claims.
• Audits claim handling processes; recommends and coordinates needed changes based on audit results and process analysis.
• Effectively handles and resolves consumer complaints; appropriately addresses causes for the complaint(s).
• Develops, analyzes, and prepares reports to submit to management on operational performance of areas of responsibility.
• Leads and manages departmental productivity and quality goals. Communicates with other supervisors and managers.
• Works with other departments to establish and maintain collaborative relationships towards achieving department and company-wide goals.
• Performs other duties as assigned.

JOB REQUIREMENTS

• Requires a bachelor's degree in a related field; an MBA, CPCU, or relevant work experience of 5 years or more and/or industry training preferred.
• Requires at least 7 years of leadership experience within the insurance industry.
• Experience in supervising project and team activities.
• Proven record of effective leadership behaviors, including mentoring and training.
• Advanced knowledge of claims processes, procedures, and technology.
• Strong problem-solving, analytical, and organizational skills.
• Must be able to work a flexible schedule.
• Computer competence in Microsoft (Office, Excel, Word, etc.).
• Ability to read and interpret financial and productivity reports.
• Strong written and verbal communication skills analytical skills.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do manual tasks, which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include possessing the capacity to learn, concentrate, think, and read. Oftentimes the employee will be communicating and interacting with others while working.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.

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