Full Job Description
Title and Summary
Director, Product Management, Rewards - Enterprise Loyalty
Overview:
Mastercard's Loyalty team is part of Consumer Acquisition and Engagement (CA & E) and works with leading financial institutions, retailers, airlines, and digital partners to deliver loyalty capabilities that improve customer engagement and create measurable business value. The team's rewards products help clients modernize rewards, expand consumer choice, increase program value, and deliver more seamless loyalty experiences across channels and markets.
The Director, Product Management, Enterprise Loyalty will help shape the global product strategy for Enterprise Loyalty, define how new capabilities come to market, and support commercialization across regions. This role will partner across Product, Marketing, Sales, Delivery, Servicing, regional teams, and external partners to build clear product narratives, strengthen go-to-market execution, and ensure rewards solutions deliver measurable value for clients, consumers, and Mastercard.
Role and Responsibilities:
• Contribute to the global product strategy and roadmap for Enterprise Loyalty, with a focus on client value, market relevance, and scalable growth.
• Translate client needs, market insights, and business priorities into clear product opportunities, roadmap recommendations, and execution plans.
• Support the full product lifecycle from concept and validation through launch, commercialization, growth, and ongoing optimization.
• Develop go-to-market plans, product positioning, sales enablement, and launch materials that help regional and commercial teams bring rewards solutions to clients.
• Partner with Consulting, Marketing, Sales, Delivery, Servicing, regional teams, and external partners to align product priorities and support successful market adoption.
• Support business case development, pricing inputs, packaging recommendations, and commercialization planning for new and enhanced rewards capabilities.
• Use data, client feedback, and performance insights to identify opportunities, prioritize improvements, and strengthen product, revenue, and customer experience outcomes.
• Maintain awareness of competitive trends, emerging rewards models, partner ecosystems, and broader loyalty innovation across global markets.
• Develop clear product narratives and executive-ready communications that help internal teams understand, sell, and support rewards products.
• Contribute to continuous improvement of the rewards operating model, sharing best practices and helping strengthen product management discipline across Enterprise Loyalty.
All About You:
• Experience in loyalty, rewards, customer engagement, digital commerce, or adjacent product environments.
• Global product experience, including working across regions, markets, client segments, or operating models, with an ability to adapt product approaches to local market needs.
• Strong product management experience, including product strategy, roadmap development, go-to-market planning, commercialization support, and product lifecycle management.
• Demonstrated ability to translate strategy into practical plans that can be executed across complex, cross-functional environments.
• Experience supporting or leading product launches, market rollouts, commercialization efforts, or client implementations.
• Strong analytical mindset, with the ability to use data, metrics, and business cases to support recommendations and improve product performance.
• Comfortable operating in ambiguity, structuring problems, and helping teams move from idea to validation to execution.
• Strong communication skills, with the ability to create clear product narratives and engage stakeholders across levels and functions.
• Demonstrated ability to influence and build trusted relationships with regional teams, internal partners, vendors, and clients.
• Commitment to continuous learning, collaboration, and delivering products that create value for clients, consumers, and Mastercard.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $150,000 - $234,000 CAD
