Title and Summary

Director, Product Management

The North America (NAM) Digital Product Issuing team is focused on delivering secure, seamless payment experiences by scaling our digital payment solutions-including MA Agent Pay, MA Checkout Services, and MA Virtual Card Token-across the payment's ecosystem to Issuers(Banks and Processors) on North America. We are passionate digital product storytellers!

We partner closely with our customers to understand their digital objectives, position our solutions effectively, and move from early engagement through to implementation. The team also serves as the voice of the customer, influencing product design, go-to-market strategy, and ensuring scalable, frictionless adoption.

This role will play a critical part in supporting strategic issuing customers( US banks and payment processors) and internal stakeholders, driving key performance indicators (KPIs), strengthening team impact, and ensuring Mastercard's digital strategy remains top of mind with customers.

Key Responsibilities

Drive Digital Thought Leadership and Story Telling
• Clearly and in a compelling way articulate Mastercard's point of view on the digital payments landscape and competitive dynamics. Embed this narrative into customer discussions, product strategies, and go-to-market materials
• Support strategic engagement models with co-brand issuers, merchants, and partners across issuing and acquiring ecosystems
• Champion team culture and engagement across NAM Digital Payments and broader stakeholders
• Elevate the team's profile as digital payments experts through internal and external forums

Enable Customer-Facing Success
• Support customer planning, product prioritization, and KPI definition for digital solutions
• Partner with Customer Account Managers (CAMs), Technical Account Managers and product teams to advance customer opportunities toward implementation.

Lead Voice of Customer (VoC) Integration
• Own the Voice of Customer framework and ensure consistent feedback loops into regional and global product teams to inform product design and optimization

Drive Alignment and Execution
• Act as a central point of contact for your specific segment and own respective KPIs
• Promote best practice sharing and continuous learning across accounts and team member
• Plan and lead key forums with both internal and external stakeholders/customers independently

All About You
• Deep understanding of digital payments, digital commerce, and the broader payments ecosystem.
Ability to consume large amount of information, distill to what truly matters and can propose a strong view and strategy on MA point of view
• Proven ability to position complex digital solutions clearly and effectively with customers
• Strong customer-facing skills with the ability to build credibility and influence outcomes
• Passion for technology, innovation, and evolving digital experiences
• Self-starter with strong ownership mindset; balances independent decision-making with collaboration
• Highly curious, resilient, and proactive in removing blockers and driving progress
• Skilled at tailoring communication to diverse audiences to create alignment and momentum
• Experience improving internal processes, particularly in communication and cross-team execution
• Thrives in complex, cross-functional environments
• Strong communication, presentation skills, and executive presence

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges
Purchase, New York: $179,000 - $305,000 USD