Fiserv

Director, Product Management

Fiserv$103K — $144K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in product management with a focus on strategy and lifecycle management.
  • 5+ years in merchant payments, point-of-sale solutions, or financial tech in a client-facing role.
  • Experience collaborating across engineering, sales, and operations teams for product development.
  • Proficiency in presenting product strategies and insights to diverse stakeholders.
  • Deep understanding of the Clover platform's software, hardware, and services.
  • Bachelor's degree or equivalent experience.

Responsibilities

  • Define and prioritize Clover product strategy and market requirements.
  • Lead product lifecycle from concept to launch, including optimization and end-of-life plans.
  • Collaborate with cross-functional teams to translate business needs into product features.
  • Act as Clover subject matter expert for stakeholders and clients.
  • Analyze performance data and market trends for product enhancements.
  • Liaise between internal teams and stakeholders to facilitate product development.
  • Mentor team members and manage performance to drive results.

Benefits

  • Fuel Your Life program for holistic well-being support.
  • Generous time off and paid holidays.
  • Access to no-cost mental health support through EAP.
  • Recognition program for peer efforts with redeemable rewards.
  • Diverse Employee Resource Groups for culture and networking.
  • Extensive professional development opportunities.
  • Comprehensive medical, dental, and vision insurance from day one.
  • Retirement planning and employee stock purchase options.
  • Tuition assistance and reimbursement programs.
  • Paid leave for parental, caregiver, and military responsibilities.
Full Job Description
Job Title
Director, Product Management

About your role:

You will drive market requirements and product direction for Wells Fargo with a primary focus on the Clover platform and ecosystem. You will work across Wells Fargo strategy, operations, sales, and account management teams, as well as internal Fiserv operations, commercialization, and technical teams, to define priorities and deliver product capabilities. Your work will help align product strategy to merchant needs, support revenue growth, and improve client satisfaction.

What you'll do:
  • Define product strategy, market requirements, and roadmap priorities for Clover products and related ecosystem capabilities supporting Wells Fargo.
  • Lead products through the full lifecycle from concept, business case development, and prioritization through launch, optimization, and end-of-life planning.
  • Partner with engineering, operations, commercialization, sales, and account management teams to translate business needs into clear product requirements, feature definitions, and development priorities.
  • Serve as the subject matter expert for Clover software, hardware, and value-added services when consulting with clients, internal stakeholders, and cross-functional teams.
  • Analyze product performance, client feedback, merchant needs, and market trends to identify enhancements, resolve issues, and support revenue and adoption goals.
  • Act as the primary liaison between internal teams, Wells Fargo stakeholders, and technical resources to drive product enhancements, feature delivery, and issue resolution.
  • Lead and develop team members, provide direction across dotted-line contributors, and support execution through coaching, prioritization, and performance management.
  • Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.


Experience you'll need to have:
  • 8+ years of experience in product management across product strategy, roadmap development, commercialization, and lifecycle management.
  • 5+ years of experience working with merchant payments, point-of-sale solutions, or financial technology products in a client-facing or partner-facing environment.
  • 5+ years of experience working cross-functionally with engineering, sales, operations, and client relationship teams to deliver product enhancements and new capabilities.
  • Experience presenting product strategy, requirements, and performance insights to clients, cross-functional stakeholders, and executive leadership.
  • Extensive knowledge of the Clover platform, including software, hardware, and value-added services.
  • Bachelor's degree in a related field or equivalent combination of education, related experience and/or military experience.


Experience that would be great to have:
  • Experience supporting large financial institution partners or strategic enterprise clients.
  • Experience with third-party integrators and partner ecosystem management.
  • Experience developing business cases tied to revenue growth, market adoption, and customer value.
  • Experience in merchant acquiring, commerce enablement, or small business solutions.


How you'll work:
  • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
  • This role requires use of a computer and audio equipment.


Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being
  • Paid holidays and generous time away policies
  • No-cost mental health support through Employee Assistance Programs
  • Living Proof program to recognize your peers' extra effort with points redeemable for rewards
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network
  • Unparalleled professional growth with training, development, and internal mobility opportunities
  • Medical, dental, vision, life, and disability insurance options available from day one
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan
  • Tuition assistance and reimbursement program
  • Paid parental, caregiver, and military leave


Salary Range:
$103,000.00-$144,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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