Director Product Management (AI and Automation)
By operating as an outcome-driven unit, we don't just deliver technology; we ensure every product delivery or conversion results in measurable operational leverage. Furthermore, we maintain a well-managed environment by owning the end-to-end testing and validation for Finance, acting as the final gatekeeper to ensure that all change remains robust, compliant, and audit-ready.
We are continuing to build out our capabilities and are focused now, more than ever on unleashing the power of a full suite of automation tools with the addition of significant investments in AI. With power comes responsibility and ensuring that we develop, launch and use AI in the right way is key to our overall success.
The Director in this team will be accountable for and able to evidence experience in;
A focus on Strategic Outcomes: Proven ability to identify and launch AI features that delivered quantifiable business value.
Operational Automation: Success in designing and shipping automated workflows (using LLMs, RPA, or APIs) that measurably reduced manual effort or system latency.
Technical Execution: Experience collaborating with Technology, Data and Business teams to manage the full model lifecycle, including defining training data, evaluating model performance, and handling technical trade-offs.
Responsible Innovation: A track record of partnering with risk and compliance functions to implement AI ethics and compliance guardrails, specifically regarding data privacy, bias mitigation, and transparency.
Data-Driven Iteration: Demonstrated use of specialized AI metrics (e.g., precision, recall, or automation touch-rates) to refine features and optimize the product roadmap post-launch.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Basic Qualifications:
- Bachelor's degree in any field and 5 years of Product Management experience
Preferred Qualifications:
- Experience translating business strategy and analysis into consumer facing digital products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Cambridge, MA: $230,400 - $263,000 for Director, Product ManagementMcLean, VA: $230,400 - $263,000 for Director, Product Management
Richmond, VA: $209,500 - $239,100 for Director, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
