NIKE, Inc

Director, Product Integrity Issue Management

NIKE, Inc$130K — $160K *
Retail & Consumer Goods
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 5-10 years of experience in product management or issue resolution within consumer goods, preferably apparel or footwear.
  • Proven track record in leading cross-functional teams through complex problem-solving.
  • Strong analytical skills with the ability to draw insights from data and trends.
  • Exceptional communication and leadership abilities, particularly in high-pressure situations.
  • Bachelor's degree in Business, Engineering, or a related field; advanced degree preferred.

Responsibilities

  • Lead and develop the Issue Management team to foster accountability and collaboration.
  • Own the entire Issue Management process from intake to resolution.
  • Drive alignment among various functions on root causes and corrective actions.
  • Manage investigations under tight deadlines and incomplete information.
  • Establish effective governance and workflows for faster issue resolution.
  • Translate issue data into actionable insights to inform business strategies.
  • Keep senior leaders informed on risk status and issue resolution progress.

Benefits

  • Comprehensive wellness programs for physical and mental health.
  • Opportunities for professional development and career advancement.
  • Flexible work arrangements to promote work-life balance.
  • Inclusive environment with accommodations provided for candidates with disabilities.
Full Job Description
WHO YOU'LL WORK WITH

Product Integrity plays a critical role in protecting Nike and the consumer by ensuring product issues are identified, assessed, and resolved quickly and effectively. As Director, Issue Management, you will report to the Senior Director, Product Integrity and lead a team responsible for navigating complex product issues across Footwear, Apparel, and Accessories. You will partner closely with Product Creation, Materials, Manufacturing Engineering, Supply Chain, Marketplace Operations, GEO teams, and external manufacturing partners to drive enterprise-wide solutions.

WHAT YOU'LL WORK ON

You will lead how Nike identifies, manages, and resolves its most complex product issues. You'll bring structure to ambiguity, align teams to act, and turn critical moments into long-term improvements that strengthen products and protect consumer trust.

In this role, you will:
  • Lead and develop the Issue Management team, building capability and a culture rooted in accountability, collaboration, and continuous improvement
  • Own the end-to-end Issue Management operating model, from intake and prioritization through resolution and closure
  • Drive cross-functional alignment on root cause, corrective actions, ownership, and timelines to resolve complex product issues
  • Navigate high-stakes investigations with incomplete information, balancing urgency with sound decision-making
  • Establish governance, workflows, and decision frameworks that increase speed, consistency, and effectiveness
  • Translate issue data and trends into insights that inform business decisions and prevent repeat failures
  • Provide visibility to senior leadership on risk, issue patterns, and resolution progress to enable informed decisions


We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.

About NIKE, Inc

Nike is a sporting goods company that designs, develops, and markets footwear, apparel, equipment, and accessory products. The company offers various categories of shoes including running, training, basketball, soccer, sport-inspired urban shoes, and kids' shoes. It also provides shoes for aquatic activities, baseball, football, cheerleading, golf, lacrosse, outdoor activities, skateboarding, tennis, volleyball, walking, wrestling, and various athletic and recreational uses. In addition, the company offers sports-inspired lifestyle apparel, athletic bags, and accessory items. Further, it provides a line of performance equipment including bags, socks, sports balls, eyewear, timepieces, electronic devices, bats, gloves, protective equipment, golf clubs, and various equipment designed for sports activities under the NIKE brand name, as well as markets apparel with licensed college and professional team and league logos. Additionally, it offers licenses to produce and sell NIKE brand swimwear, children's apparel, training equipment, eyewear, electronic devices, and golf accessories. The company also markets its products under the brand names of Converse, Chuck Taylor, All Star, One Star, Umbro, Jack Purcell, Cole Haan, Bragano, and Hurley. It sells its products to retail accounts through stores, independent distributors, and licensees, as well as through its Website, nikestore.com. As of May 31, 2009, Nike, Inc. operated 338 retail stores in the United States and 336 retail stores internationally. The company was founded in 1964 and is headquartered in Beaverton, Oregon.

Nike Careers

Join the dynamic world of Nike, Inc., a global leader in sports apparel and innovation, where your career can flourish in an environment that fosters diversity, leadership, and growth. At Nike, we believe in bringing out the best in our team members through continuous professional development and a culture that celebrates creativity and innovation. Work You’ll Do Become a part of Nike’s mission to inspire and innovate towards a better world. Engage in work that intersects with cutting-edge technology, market-leading strategies, and sustainable practices that define the future of the sports industry. Lead with us at the forefront of the global marketplace, where your skills in leadership, teamwork, and innovation can shine. Nike offers a unique position in the industry, combining deep industry expertise with a relentless pursuit of excellence. Collaborate with a diverse team of professionals who are pioneers in their fields. Nike, Inc. employs over 75,000 passionate and talented individuals worldwide, all dedicated to moving the world of sports forward. Introducing Nike’s Professional Growth and Development Opportunities We are committed to fostering an inclusive environment where every team member can succeed. Nike offers a variety of job opportunities, from in-store retail positions to corporate roles in design, marketing, and technology. Do Innovative Work Join us and contribute to our mission of bringing inspiration and innovation to every athlete* in the world. (*If you have a body, you are an athlete.) Deliver targeted solutions and drive innovation through your unique perspective and skills. At Nike, Inc., your work directly contributes to our global impact. Be Part of a Great Team Engage in meaningful work that connects with consumers and impacts millions worldwide. Our team benefits from unparalleled capabilities, a commitment to diversity training, and a culture that encourages professional growth and networking. Future-Proof Your Career Advance your career with Nike’s comprehensive benefits and support systems. We provide extensive training, development programs, and leadership courses to help you reach your full potential. Explore Discover how Nike is leading in sustainable innovation and pushing the boundaries of what’s possible in the sports industry. The Nike Employment Experience Our combined efforts in innovation, culture, and leadership make Nike, Inc. not just a place to work, but a place to grow a rewarding career. Clients and employees alike look to Nike for new strategies and impactful solutions in a rapidly evolving industry. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are always on the lookout for curious, driven, creative, and solution-oriented team players. SEARCH NIKE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Nike, Inc.
Learn more about NIKE, Inc
Size
73,300 employees
Market Cap
$184.6 billion
Industry
Net Income
$2.8 billion
Founded
1964
5 Year Trend
+6.3%
Revenue
$38.2 billion
NASDAQ

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