The Home Depot

Director, Product & CX - Home Services

The Home Depot • $150K — $180K *
Atlanta, GA 30349In-Person
Consumer Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Data Science, Engineering, Business, or a related field; equivalent experience accepted.
  • 8+ years of progressive leadership experience in Product Management, Product Design, or Digital Operations.
  • Experience leading a team of Product Managers and defining software roadmaps in a collaborative environment.
  • Proven ability to prepare and present strategic business cases to executive leadership.
  • 2+ years of practical experience with Multimodal AI, Image Processing, NLP, or Agentic Workflows.

Responsibilities

  • Define and execute a multi-year product roadmap to enhance customer experience and drive business results.
  • Attract and develop high-performing product management teams focused on AI-first practices.
  • Collaborate with Product, Engineering, Data Science, and UX teams to deliver innovative solutions leveraging emerging technologies.
  • Leverage AI and automation to enhance product management processes and improve agility.
  • Craft and present persuasive narratives to executive leadership supporting strategic initiatives.
  • Establish financial frameworks for assessing tech concepts' impact on short-term ROI.
  • Guide cross-functional teams in the adoption of AI-assisted workflows.

Benefits

  • Opportunities for professional development and growth.
  • Dynamic work environment conducive to innovation.
  • Collaborative culture that values cross-functional teamwork.
  • Emphasis on work-life balance with flexible work arrangements.
  • Exposure to cutting-edge technologies and methodologies.
Full Job Description
Position Purpose:

As Director of Product, you will lead and develop a team of Product Managers and leaders of Product Management responsible for defining and executing a digital roadmap for the B2C Home Services Online experience and supporting platforms.
You will be responsible for defining and executing bold, high-impact product roadmaps, harness emerging technologies, including multimodal AI, image processing, NLP, and 3D spatial tools. You will lead across organizational boundaries, translate complex technical concepts into clear, audience-tailored narratives, and influence executive leadership to prioritize initiatives that drive measurable financial outcomes.

Key Responsibilities:

40% Strategy, Roadmap & Team Elevation
  • Drive Innovation & Strategy: Define and deliver multi-year roadmap that transforms customer experience, lead generation, visualization, automated pricing, and workforce coordination while driving measurable business outcomes.
  • Build High-Performing Teams: Attract and develop high-performing teams, elevating technical capability and embedding AI-first product management practices.
  • Foster Collaboration: Partner closely with Product, Engineering, Data Science, UX, business partners, and merchants to align priorities, challenge conventional thinking, and deliver innovative solutions enabled by emerging technologies.
  • Accelerate Speed-to-Value: Leverage AI and automation to modernize product management processes, accelerate delivery, and improve organizational agility.
  • Business Acumen: Quick learner who partners across the business and finance to develop data-driven customer and financial outcomes that prioritize investments to maximize investments and deliver measurable results.


30% Strategic Communication & Executive Alignment
  • Executive Presentation & Communication: Prepare and deliver clear, persuasive presentations to executive leadership, articulating complex technical concepts, business cases, and strategic roadmaps tailored precisely to the audience.
  • Value-Based Prioritization: Master the art of cross-functional influence by anchoring product decisions, feature selection, and resource allocation in rigorous financial analysis, unit economics, and margin expansion.
  • Financial Acumen: Establish frameworks to rapidly prototype and stress-test emerging technical concepts against near-term business ROI before committing engineering and data science resources.
  • Cross-Functional Problem Solving: Apply deep technical domain knowledge to solve complex operational friction points across customer, provider, and field workforce touchpoints.


20% Organizational Change & Operational Excellence
  • Champion organizational change management, guiding cross-functional teams and operational partners through seamless adoption of Human-in-the-Loop (HITL) workflows and AI-assisted execution.


10% Multimodal AI & Dynamic Solutions
  • Multimodal Technology Assessment: Critically evaluate and deploy emerging multimodal capabilities-fusing Image Processing (blueprint parsing, visual catalog matching) and Natural Language Processing (NLP) (intent modeling, plain-English schema mapping) with 3D spatial data.
  • Inventive Tool Creation: Guide Product, Data Science, and Engineering teams in building dynamic automated API generation.


Core Technical & Architectural Capabilities
  • Possesses the depth of knowledge in Generative AI, Data Science paradigms, Multimodal RAG, and Agentic Architectures needed to earn credibility with senior engineering and data science leaders while challenging teams to think bigger.


Direct Manager/Direct Reports:
  • This Position typically reports to Senior Director Services
  • This Position has Direct Reports


Travel Requirements:
  • Typically requires overnight travel 20% to 50% of the time.


Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.


Preferred Qualifications:
  • Proven track record of guiding cross-functional product, engineering, and data science teams to solve heavy enterprise integration, multimodal document parsing, or spatial data challenges.
  • Experience in B2C home services, marketplace platforms, or physical operations (estimating, measuring, installation, or workforce management).
  • Strong financial acumen with proven mastery in building ROI frameworks, cost-benefit analyses, and unit economics models to drive executive roadmap prioritization.


Multimodal Systems & Schema Orchestration
  • Image Processing & NLP Fusion (Plus): Ability to combine vision-language models and NLP to convert visual schematics, blueprints, and raw documents into structured operational data.
  • Natural Language Control Planes (Plus): Experience building prompt-driven frameworks that dynamically generate deployable APIs and translate enterprise schemas instantly.


AI Operational Velocity
  • AI-First Execution (Plus): Hands-on use of modern AI tooling (e.g., Claude, Cursor) to turn meetings and discussions directly into user stories, specs, and rapid prototypes.


Core Leadership Competencies
  • Executive Communicator & Adaptability: Exceptional ability to clearly articulate complex technical and strategic ideas, tailoring messaging seamlessly for executives, cross-functional partners, or engineering teams.
  • Cross-Functional Leader: Proven ability to operate collaboratively across Product, Engineering, Data Science, UX, and operations to break down silos and drive alignment.
  • Financial Acumen: Exceptional ability to influence prioritization across teams by connecting technical possibilities directly to gross margin, cost reduction, and revenue growth.
  • Pragmatic Technology Innovator: Proven ability to transition organizations away from legacy software patterns toward value-driven emerging technologies.
  • Talent Developer: Track record of attracting, coaching, and retaining top-tier product talent, fostering a culture of rapid experimentation and operational excellence.


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Preferred Education:
  • Bachelor's degree in Computer Science, Data Science, Engineering, Business, or a related field; or equivalent practical experience.


Minimum Years of Work Experience:
  • 8


Preferred Years of Work Experience:
  • 8+ years of progressive leadership experience in Product Management, Product Design, or Digital Operations.
  • Direct experience leading a team of Product Managers defining and delivering software roadmaps while collaborating seamlessly across cross-functional teams (Engineering, Data Science, UX).
  • Demonstrated experience preparing and presenting strategic business cases to C-suite and executive stakeholders.
  • 2+ years of practical experience assessing, guiding, or launching products powered by Multimodal AI, Image Processing, NLP, or Agentic Workflows.


Competencies:
  • Financial understanding and business knowledge
  • Strong understanding of Operations and area of expertise
  • Able to easily influence others
  • Strong analytical and problem solving skills
  • Excellent skills in communication

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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