Whatyou'llbe doing
As theDirector,Process Design Chapter Lead within Everyday Banking,you'llplay a pivotal role in shaping and advancing process design and engineering capabilities.You'llmanage and develop a team ofapproximately8 615process specialists, driving consistency intoolsand methodologies acrossyourChapter.Your focus will beondrafting and implementing process standards in collaboration withtheChapter Area Lead and Product Owners, ensuring alignment with CIBC's client aspirations and business objectives.You'llfoster a culture of collaboration and continuous improvement, championing best practices and innovation in process engineering. By contributing as an active member of a Squad,you'lldeliver high-quality work that advances Squadobjectivesand supports the Quarterly Business Review (QBR)process. Yourskillsleadershipwill empower the team tooptimize, redesign, and automate business processes for enhanced efficiency, effectiveness, and client experience.
At CIBC we enable the work environment mostoptimalfor you to thrive in your role.You'llhave the flexibility to manage your work activities within a hybrid work arrangement whereyou'llspend 1 3 days per week on-site, while other days will be remote.
Processdesign &engineeringleadership Draft and implement process standards and methodologies, ensuring consistency and quality across the Chapter for mapping end-to-end journeys andidentifyingopportunities.
Chapterleadership anddevelopment Manage and develop team members through coaching, on-the-job development, and performance management, building specialistexpertisein process engineering with a focus on operational efficiencies and a client-centric mindset.
Strategicplanning &workforcemanagement Contribute to strategic workforce and capability planning, supporting broader resourcing and strategic adjustments asrequired.
Cross-chaptercollaboration Lead orfacilitateknowledge sharing and continuous improvement initiatives across Chapters,representingthe Chapter area in key forums and decision-making bodies.
Processoptimization &automation Analyze,optimize, and redesign business processes using methodologies such as BPMN, Lean, Six Sigma, and Value Stream Mapping; leverageprocess automation tools to drive operational excellence.
Squaddelivery & QBR Support Deliver work as a Squad member, advancing Squad outcomes and supporting the Quarterly Business Review process.
You'rean experienced process design leader and people manager.You bring 7 9 years ofexpertisein process engineering or process design within financial services or a relatedindustry, andhave led teams for at least 5 years.
You'reskilled in process modeling and improvement.You havestrongknowledge of process modeling methodologies such as BPMN, Lean, Six Sigma, and Value Stream Mapping, and are familiar with process automation tools.
You'rea strategic thinker and decision-maker.You excel at analyzing complex challenges,leveragingdiverse frameworks, and driving organizational change to achieve businessobjectives.
You'rea collaborative and innovative leader.You foster a positive, inclusive, and results-oriented environment, inspiring your team and building constructive relationships across diverse stakeholders.
You'recommitted to compliance and risk management.You ensure adherence to policies, standards, and controls, and are skilled in assessing and mitigating organizational risks.
Values matter to you.You bring your real self to work, and you live our values - trust, teamwork, and accountability.
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
Job Location
Toronto-81 Bay, 25th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Business Process Automation, Coaching, Collaboration, Communication, Continuous Improvement, Continuous Improvement Initiatives, Domain Knowledge, Employee Experience, Identifying Opportunities, Influencing Skills, Leadership, Operational Excellence, People Leadership, Performance Management (PM), Prioritization, Process Design, Process Engineering, Process Optimization, Relationship Management, Results-Oriented, SOP Implementation, Stakeholder Management, Team-Building, Team Leadership
