The WorkThe
Director, Portfolio Management & Partnerships, PCMC has overall P&L accountability for the credit card portfolio of products. The role will define the strategy & associated roadmap for feature enhancements to grow purchase volume and account receivables, increase customer engagement and ensure compliance and resiliency for key business processes that impact or drive customer experience. Reporting to the VP, Payments Products, the role will build and maintain key strategic relationships and ensure we operate within our risk tolerance and lead a group of professionals to drive key business objectives.
As a leader within the business, the role will play a key part in driving change and establishing new ways of cross-functional collaboration to sustain product management discipline across the organization.
What You'll Do- Own the P&L for the PC Mastercard product line and define the vision, manage the strategy and set up annual plans to grow purchase volume and revolving balances accordingly
- Ongoing management of all aspects of the product portfolio, either with direct accountability or partnering with the responsible business area, including sales, market share analysis, research, portfolio metrics reporting, pricing management, revenue optimization, competitive positioning reviews and create action plans to enhance the product performance.
- Work closely with counterparts in Credit Risk, Acquisition, Customer Engagement, Operations, Finance and Treasury to ensure alignment to performance metrics. Establish & monitor key KPIs for purchase volume and balance growth, customer engagement and overall portfolio performance. Leverage analytics to course correct and establish new proactive tactics across the customer lifecycle
- With a Digital -first approach, develop and launch new products or features as required. Evaluate the current product portfolio for suitability based on evolving customer needs, competitive offerings and regulatory changes
- Leverage an agile framework in the planning, execution, and evaluation of projects and feature enhancements and coach a collaborative team on agile methodologies
- Establish and maintain cross-enterprise and third-party partnerships and evaluate opportunities for new partnerships to improve overall desirability of products
- Provide ongoing strategy, visibility and progress of the business to senior leadership team through business reviews and other portfolio updates
- Recruit and provide leadership to a high performing team and drive a culture of collaboration and ownership
- Keep abreast of changes in regulations to ensure that the department's procedures, projects and practices evolve accordingly and comply with our regulations.
What You'll Need- Bachelor's Degree in Business, Finance, Engineering with 8+ years of professional experience, preferably within the credit cards, unsecured lending or payments
- Strategic thinking and thought leadership to identify and communicate business opportunities
- Experience of developing & implementing customer centric strategy & tactics
- Excellent analytical skills and proven ability to manage & prioritize the development and execution of multiple strategic initiatives while managing cross-enterprise stakeholders
- Strong people leadership skills
- Ability to thrive in fast paced environment dealing with ambiguous business challenges
- Exceptional communication and presentation skills
- Strong interpersonal and collaboration skills
- Experience in the loyalty would be an asset
What we offer [For full-time permanent roles]Competitive discretionary bonus
Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Professional development and comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from EQ Bank's additional office space located at
2200-25 Ontario Street, Toronto, ON.
