A strategic and service-driven Director of Pool Operations who will lead the vision, execution, and daily management of all pool-related experiences across our resort property. You9ll be the driving force behind creating a safe, luxurious, and memorable environment for guests enjoying our pool, cabanas, and outdoor amenities.
In this role, you9ll oversee pool operations, staffing, guest service standards, and collaborate cross-functionally with departments such as Food & Beverage, Housekeeping, and Engineering to ensure seamless experiences. From managing lifeguard teams to enhancing poolside service offerings, you9ll elevate the guest journey and uphold our brand9s commitment to excellence.
Who You Are:
- Guest-Centric Leader: You prioritize safety, comfort, and hospitality, ensuring every guest interaction is exceptional
- Operational Expert: You thrive in managing complex logistics, staffing, and compliance in a fast-paced outdoor environment
- Collaborative Partner: You work seamlessly across departments to deliver integrated and elevated poolside experiences
- Detail-Oriented Planner: You anticipate needs, monitor performance, and ensure every detail-from towel availability to water quality-is flawless
- Innovative Thinker: You bring fresh ideas to enhance pool programming, amenities, and guest engagement
- Veterans and military spouses are encouraged to apply
What You9ll Do:
- Oversee daily pool operations, including water quality, cleanliness, safety protocols, and guest service standards
- Manage lifeguard and pool attendant teams, ensuring proper training, scheduling, and performance
- Collaborate with F&B to deliver exceptional poolside dining and beverage service
- Monitor pool occupancy, cabana reservations, and guest flow to optimize comfort and safety
- Ensure compliance with local health and safety regulations, including lifeguard certifications and water testing
- Develop and implement seasonal pool programming and special events
- Maintain inventory of pool supplies, towels, amenities, and ensure timely replenishment
- Partner with Engineering to address maintenance needs and ensure pool equipment is functioning optimally
- Respond to guest feedback and resolve issues promptly and professionally
- Conduct regular inspections and audits to uphold brand standards and guest expectations
- Recruit, train, and mentor pool operations team members
- Foster a culture of safety, hospitality, and accountability
- Lead daily briefings and ensure team alignment on service goals and operational updates
- Monitor labor costs and staffing levels to align with business needs and budget
- Partner with Marketing to promote pool events, cabana packages, and seasonal offerings
- Analyze guest feedback and operational data to inform improvements and innovations
- Collaborate with Rooms Division and Housekeeping to ensure seamless guest transitions between pool and accommodations
- Support sustainability initiatives related to pool operations and water conservation
Other Responsibilities- Attend meetings and make presentations as needed
- Travel to other properties or corporate meetings as required
- Regular attendance in conformance with standards
- May be required to work varying schedules to reflect business needs
- Required to attend all mandatory training sessions and meetings
- Perform other duties as assigned
- Regularly lift 40 pounds, reach, bend, crouch, kneel, push, pull, and walk
- Stand for several hours at a time
Your Qualifications Include:
- Bachelor9s degree in Hospitality Management, Recreation, or related field preferred
- 5+ years of experience in pool or recreation operations in a luxury hotel or resort setting
- Certified Pool Operator (CPO) and Lifeguard Certification required
- Proven leadership experience managing large teams and guest-facing operations
- Strong understanding of health and safety regulations related to aquatic environments
- Excellent communication, organizational, and problem-solving skills
- Proficient in Microsoft Office Suite and property management systems
- Willingness and ability to work outdoors and travel approximately 10% of the time
Who You9ll Supervise:
- Pool Attendants
- Lifeguards
- Cabana Hosts
