THE WORK:We're looking for a Director, Payment Operationsto join our San Francisco office and help scale the operational backbone behind Ripple's payment products. This is a high-impact role at a company redefining how value moves around the world.
Reporting to the Senior Director of Product Operations, you'll build a scalable, 24/7 operating model that connects complex financial products to seamless operational delivery. You'll support Ripple's core payment products optimizing processes and applying a systems-thinking approach to automate operations at global scale. You'll partner closely with Product, Trading, Risk, Treasury, and Engineering to make execution reliable, fast, and repeatable.
WHAT YOU'LL DO:- Collaborate with Product, Trading, Treasury, and external customers to ensure timely settlement of crypto and fiat funds across products
- Build programs and strategies that identify and resolve discrepancies quickly, coordinating across internal partners and counterparties
- Support exchange and bank connectivity, integrating data into core operational processes
- Lead the transformation of reconciliation from manual to automated across a suite of products
- Assess risks and requirements across asset types, including cryptocurrencies, to respond quickly to market activity and exceptions
- Become a go-to expert on finance operational flows by documenting and refining existing processes with key partners
- Support a globally distributed customer base for our 24x7 offerings, including weekend and holiday activity
WHAT YOU'LL BRING: - 10+ years in operations supporting payment services, trading, or middle office, with at least 3-5 years in a leadership capacity
- A sharp eye for detail and the ability to stay organized and solve problems in a fast-moving environment
- Familiarity with payment services, collections, markets, and instruments (e.g. OTC, crypto, derivatives) and core reconciliation principles
- Comfort working in Google and Microsoft applications (ideally Excel and VBA)
- Experience building and/or supporting connectivity with banks, exchanges, or crypto platforms
- Exposure to automation initiatives and SQL query creation for daily operations is preferred
For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
NY Annual Base Salary Range
$200,000-$250,000 USD
Benefits listed above are for full-time employees.
