Your Role:The Director of Commercial Operations- Market Access holds accountability for all field operations to secure operational efficiency and customer effectiveness for the Market Access Team as well as the Field Access Management Team . The Director of Commercial Operations- Market Access serves as an essential business partner to the entire Market Access team including the Field Access Managers, a peer to the Field Training Director and works proactively to ensure seamless, service-oriented, and strategic operations across all Commercial functions. This role is a key business partner for Marketing, Sales Operations, Data & Analytics, Marketing Operations, Finance, and Compliance. This role acts as the liaison to HQ functions on behalf of Market Access roles, including but not limited to HR, Legal, IT, and Finance, and Training. It reports directly to Executive Director, Commercial Operations. The successful candidate is deeply passionate about data analytics, enabling the team to execute positive customer experiences and confidently couples strategic thinking, operational planning and teamwork to deliver on desired outcomes. This is a hands-on position that requires candidates to serve in both a strategic, analytical and tactical capacity to be able to influence through actions and results rather than authority. Success in this role means anticipating leadership needs across functions, driving initiatives with autonomy, and continuing to look for ways to deliver operational impact for your stakeholders.
Location Classification - Hybrid: This role will be required to work onsite 3 days a week or more as business needs require #LI-Hybrid
Essential Duties and Responsibilities: - Develop and execute on field operations to enable effectiveness with customers, the product portfolio, payor information and services including but not limited to:
- Design and administration of value-oriented incentive compensation plans.
- Development and implementation of action-oriented performance reporting for field activities
- Create data analysis to support field direction and drive performance at all levels of the Market Access and Field Access Manager Teams
- Maintain budget across the function for the VP of Market Access
- Track and maintain annual plan of Market Access meetings as well as field sales support needed, supporting meeting logistics as needed
- Effectiveness Metrics - maintains Execution Dashboards; and collaborates with with IT and DAI for alignment and updates as needed
- Manage in practice programs in coordination with the GPO lead
- Liaise finance to validate GPO and distribution fees
- Lead large cross-functional strategic projects to improve operational efficiency or customer experiences.
- Serve in a chief of staff capacity for the VP of Market Access, acting as a thought-partner
Role Requirements:Education:- Bachelor's degree (business or related disciplines)
Skills/Experience:- 9+ years of related experience with a bachelor's degree; or 7 years and a Master's degree; or a PhD with 4 years' experience
- Relevant commercial operations experience working within a biopharma company
- 9+ years of experience working within a Commercial Organization
- 2+ years of experience working within a Market Access Operations line function
Technical:- Sales analytics, CRM and field performance reporting
- Strong background in strategy execution and project management
- Ability to anticipate and remediate problems that arise
- Creativity and resilience in problem solving
Leadership:- Strong leadership skills to drive performance and support corporate objectives
Communication:- Excellent communication and presentation skills
- Ability to work collaboratively and effectively with others
Other:- Experience with working in high growth, collaborative organizations
Compensation and Benefits:The expected salary range for this position is $167,000 - $230,000. Actual pay will be determined based on experience, qualifications, location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.
We offer best-in-class benefits for our team of SpringWorkers who work with urgency on behalf of patients suffering from devastating diseases. Interested in learning more, review additional information here Benefits.
