DirectorPatient Care Services in Springfield, MA | Baystate Health Careers
Department:Patient Care Services, Nursing
Location: Baystate Medical Center, Springfield, Massachusetts
Job Type: Full-Time
Shift: Days

Reporting to the Chief Nursing Officer (CNO) and Vice President of Patient Care Services, the Director partners closely with physician and operational leaders to guide strategic planning, program development,operations, financial stewardship, and human resource management. This role offers an opportunity to influence organizational outcomes, lead high-performing teams, and drive initiatives that improve patient care and operational excellence across the health system.

• Providestrategic and operational leadership for assigned clinical and service departments, ensuring alignment with organizational goals and priorities.
• Develop,implement, and evaluate policies, programs, and services that support the delivery of safe, high-quality patient care.
• Directfiscal planning, budget development, resource allocation, and financial performance management across assigned areas.
• Leadand support department leaders through coaching, mentoring, performance management, and professional development initiatives.
• Fostercollaborative relationships across disciplines and departments to improve patient outcomes, operational effectiveness, and organizational performance.
• Identify,lead, and manage organizational change initiatives, ensuring effective communication, engagement, and implementation.
• Analyzeprogram performance through operational, clinical, financial, and patient experience metrics and implement improvement strategies as needed.
• Developoperational and strategic goals, action plans, and long-term growth initiatives responsive to healthcare industry trends and organizational priorities.
• Partnerwith physician, nursing, and operational leaders to establish and sustain clinical processes that advance quality, safety, and patient experience goals.
• Ensurecompliance with all regulatory, accreditation, patient safety, and professional practice standards.
• Leadthe planning and implementation of new programs, services, staffing models, and clinical operations.
• Promotea culture of evidence-based practice, professional development, innovation, and continuous learning throughout the organization.

• JobType:Full-Time
• Shift:Days
• Hours:40 Hours
• OtherScheduling Requirements:Leadership responsibilities may require flexibility to support departmental and organizational initiatives.

AtBaystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Dependingon eligibility, benefits may include:

• CompetitivePay & Benefits:Medical, dental, and vision coverage, including local Health New England plans.
• Tuition& Training:Tuition assistance, CEUs, and professional development opportunities.
• CareerGrowth:Leadership development, internal advancement opportunities, and executive professional growth programs.
• RegionalOpportunities:Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement:Retirement savings and employer match.
• PaidTime Off:Generous PTO for eligible employees.

• RegisteredNurse (RN) licensure in the Commonwealth of Massachusetts.
• AssociateDegree in Nursing (ADN) or Bachelor of Science in Nursing (BSN) required.
• Master'sdegree required.
• Minimumof 3-5 years of leadership experience in a healthcare or related clinical environment.
• Demonstratedexperience in strategic planning, operational leadership, human resource management, and financial management.
• Strongknowledge of healthcare delivery systems, healthcare regulations, accreditation standards, and patient care operations.

• Master'sdegree in Nursing, Healthcare Administration, Business Administration, Public Health, or related field.
• Experienceleading multiple departments, service lines, or large-scale clinical operations within an acute care environment.
• Demonstratedsuccess implementing quality, patient safety, operational improvement, and workforce engagement initiatives.
• Strongcommunication, relationship-building, conflict-resolution, and change-management skills.
• Experiencemanaging complex budgets and achieving operational and financial performance goals.