Reports to the Executive Director or Vice President. Is responsible for the around-the-clock management and direction of the patient care in intermediate units. Coordinates the efforts of staff, ensures the provision of quality, cost-effective care and manages the clinical and financial performance of the patient care area.
Oversees the around-the-clock coordination of patient care operations and establishes and supports quality improvement programs for unit, hospital and health system by:- Developing the vision and strategy through the formation and implementation of goals and objectives.
- Assessing, evaluating and ensuring the effectiveness and adequacy of staffing plans and operations; also appraising the results of programs and services and recommending and implementing changes as required.
- Preparing the annual capital and operating budget. Monitoring the monthly financial reports and initiating appropriate actions and reports.
- Maintaining compliance with all legal requirements of licensure, accreditation, etc.; also reviewing and acting upon the reports of authorized inspecting agencies and ensuring administrative and corporate policies and decisions are implemented.
- Interpreting, enforcing and supporting hospital policies, procedures and protocols.
Maintains the continuing high quality of clinical and customer services by:- Developing and implementing clinical and service quality standards, monitoring performance on the standards and initiating corrective action as required.
- Participating in both service line and designated patient care area quality improvement activities.
- Authorizing the hiring, orienting, training, assigning of work, evaluating, counseling or discharging of staff assigned to the patient care area.
- Ensuring the competency of staff by overseeing orientation and on-going education.
- Ensuring that the patient care environment and equipment is safe, clean and orderly and collaborating with appropriate departments for maintenance, replacement, repairs and/or other needs.
- Investigates and documents all personnel issues thoroughly, recommending and executing disciplinary action when indicated.
- Facilitates collaborative relationships among disciplines/departments to ensure effective, quality patient care delivery.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department, hospital and health system by:- Completing other job-related assignments and special projects as directed.
- Works collaboratively with Medical Staff and Hospital Administration to provide for effective utilization management.
- Participating in nursing, hospital and/or community committees and activities relating to nursing practice.
Leadership Competencies- Drives Results - Consistently achieving results, even under tough circumstances.
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
- Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
ORGANIZATIONAL RESPONSIBILITIESAssociate complies with the following organizational requirements:- Attends and participates in department meetings and is accountable for all information shared.
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Maintains license/certification, registration in good standing throughout fiscal year.
- Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
- Adheres to regulatory agency requirements, survey process and compliance.
- Complies with established organization and department policies.
- Available to work overtime in addition to working additional or other shifts and schedules when required.
Education and Experience- Master of Science Degree in Nursing or other related field is required. Must be licensed as a Registered Nurse in the State of Indiana. A minimum of 2 to 5 years of job-related experience is required. Management/supervisory experienced also required.
Knowledge & Skills- Requires the ability to develop and utilize coaching and facilitation skills.
- Requires highly-developed business and human resource skills.
- Requires excellent communication and interpersonal skills.
- Requires a very high level of leadership skills necessary to effectively plan, organize, staff, direct and evaluate the healthcare and management activities of assigned areas.
- Demonstrates sound problem solving and decision making abilities.
- Demonstrates a pro-active, results-oriented approach to management.
Working Conditions- Works in a office and patient care or clinical environment involving contact with Medical Staff, Hospital Managers, departmental staff and managers, patients, families and community agencies.
- Requires schedule flexibility due to the departments 24 hours per day, 7 days per week operation.
Physical Demands- Requires the physical ability and stamina to perform the essential functions of the position.
