Position Details:
- Location: BayCare System Office West
- Status: Full Time, Exempt: Yes
- Shift Hours: 8:00 AM - 5:00 PM
- Remote Work: Hybrid
Director of Patient Access and Care Continuity Summary:
- Responsible at a system level for BayCare Health System's Access and Care Continuity Division.
- Owns, standardizes, and continuously improves the end-to-end architecture of access across the enterprise, including referral intake, scheduling logic, care coordination between visits, and access center protocols.
- Serves as the system's process champion for access by identifying variation and redundancy, designing workflows, establishing standards, and developing decision logic across markets and service lines to drive consistent, scalable solutions.
- Partners with service line leaders, practice administrators, operational owners, and the project management office to improve speed-to-care, reduce network integrity issues, and strengthen the patient journey from first point of contact forward.
- Brings a process-warrior mindset and ROI-driven orientation to every initiative by identifying friction, waste, and variation in access workflows while partnering with Information Systems to engineer scalable, technology-enabled solutions.
- Requires deep pre-clinic to post-acute process fluency, typically built through experience leading a service line or practice, combined with the technical and AI acumen needed to modernize access through automation and intelligent tooling.
Minimum Qualifications:
- Bachelor's degree in Healthcare Administration, Business, Engineering or a clinical field
- 7+ years of progressive healthcare leadership experience with deep, demonstrated end-to-end process expertise such as service line leader, practice administrator or equivalent operational leadership role.
- Proven track record designing, standardizing, and scaling complex operational processes across multiple sites or teams
- Strong ROI orientation, with experience building business cases, quantifying process impact, and defending investment decisions to executive leadership
- Technology and AI acumen sufficient to identify, evaluate, and champion automation opportunities within access and scheduling workflows
- Demonstrated ability to lead and influence cross-functional stakeholders without direct authority
- Proven Ability to Translate Macro Process Vision into Executable Plans
- Patient Care End-to-End Process and Operational Fluency
- Process Ownership & Standardization
- ROI & Financial Discipline
- AI & Technology Acumen
- Lean / PMP Process Methodology
- Cross-Functional Influence Without Authority
Benefits:
BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals with merit increases, yearly team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!
Leadership Essentials
- Communication: Communicates in a clear, authentic, and transparent manner to meet the needs of others to ensure messages are received and mutually understood.
- Emotional Intelligence: Demonstrates self-awareness and manages one's emotions. Recognizes and responds constructively to others' emotions and builds meaningful relationships.
- Talent and Team Development: Develops team members and teams by empowering them, setting clear expectations, providing learning opportunities, and supporting ongoing growth.
- Change Champion: Demonstrates a commitment to enhance performance by engaging and promoting change, continuous improvement, adaptability, and innovation.
- Collaboration: Collaborates by sharing responsibility, transparent exchange of information, and collective problem-solving to achieve mutually beneficial solutions.
- Results Driven: Takes ownership of outcomes by setting clear, measurable goals and aligning team efforts and resources to achieve them.
- Inclusion and Belonging: Creates an inclusive environment that values all perspectives, respects individuality, and fosters an environment where all feel a sense of belonging.
If you strive to make the difference through delivering or supporting high-quality, compassionate care, we invite you to join our extraordinary team. Together, let's continue to put our community at the heart of everything we do and drive positive change in health care.
