Role OverviewThe Director of Operations serves as a key role in LifeStance's operational team and is accountable for the day-to-day operations of a designated region, including existing platforms and newly acquired businesses, as well as analyzing and reporting regional financial performance. The individual will provide oversight of operational support, which requires excellent presentation skills and flexibility in working on cross functional Health System teams and an ability to respond rapidly to concerns or questions driving key performance factors. The director will examine and redefine methodology, and documentation, to standardize processes needed to provide high satisfaction of quality deliverables in a timely and cost-efficient framework.
Compensation: $130,000 - 150,000/annually, with additional annual bonus potential and a long-term incentive program
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
Responsibilities:- Responsible for supporting a platform of practices and managing field employees and supported practices
- Provide outstanding leadership for a geographically dispersed team, recruit key hires, and implement training and cross training to strengthen service offerings
- Responsible for developing a high level of excellence with the administrative and operations staff of supported practices
- Drive a strong culture and environment that will support and enable all team members to be successful. Foster accountability, teamwork and mutual trust and respect for all team members through mentoring and coaching activities
- Work with team members to ensure that patients of supported practices are highly satisfied with their experiences
- Monitor regional KPIs and develop action plans when needed; Responsible for regional P&L outputs
- Regional Revenue cycle management
- Coordinate monthly meetings and ongoing training for staff
- Troubleshoot and triage potential issues to identify root cause
- Work collaboratively in partnership within LifeStance leadership to contribute to process improvements, tools or resources to enhance the customer and patient experience
- Other duties as assigned
Skills & Experience:- Bachelor's degree
- 7+ years of operational management within a healthcare setting
- Knowledge and experience with clinical operations
- Knowledge of clinical information systems such as EMR, MAR, PACS, Registration, OE, CPOE, etc.
- Ability to learn new technology while gaining proficiency in several EMR/EHRs; gain proficiency in new technologies. From cloud everything, non-Microsoft work environment to implementations using FHIR & API
- Exceptional client engagement
- Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
Physical Requirements:- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
