OverviewDescriptionAs a senior leader of clinical practice in Emory Healthcare clinical operations, Director, Operations PGP oversees and manages the daily and strategic operations of multiple clinic sites, health-system wide programs/departments/sections or business services (revenue cycle, patient access, patient care services, etc).
- Directs revenue, costs, funding and budget operations for large and complex departments or sections, to achieve high quality staff and operations/clinical performance
- Manages and influences relationships with executive managers, physicians, functional area managers and staff to achieve best in practice performance and business results
- Works with various administrators and the senior management team to determine capital equipment, medical supplies, personnel and other fiscal requirements
- Prepares budget recommendations; monitors and verifies expenditures
- Manages staff and employee performance
- Resolves Human resource-related issues, determines staffing needs (clinical, clerical and administrative), interviews and hires staff
- Provides on-going performance feedback, addresses problems, orients and trains employees, verifies competency and identifies and suggests ways to develop skills
- Determines disciplinary, termination and salary actions
- Develops and implements organizational, and Clinic, policies and procedures including, but not limited to JCAHO, OSHA, billing/reimbursement, medical records guidelines, and human resources
- Using reengineering, work flow analyses, etc. to develop techniques and practices to improve the provision of health care services; in conjunction with clinical leaders, develops and implements state-of-the-art care management techniques and approaches for nursing triage; after hours services; urgent care services; case management services; and disease management strategies and programs
- Manages the provision of ancillary services (lab, pharmacy, radiology) provided in-house or by vendors
- Works with manager to formulate plan for professional development
- Attends educational in-services as appropriate
- Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments
- Prepares financial and operational reports and analyses reflecting progress and trends; makes recommendations or provides conclusions
- Maintains medical records and processes; manages retrieval and analysis of medical information
- Facilitates communication with clinic physicians; provides updates on activities and new policies; reviews problems and opportunities
- Collaborates with the managed care department
MINIMUM QUALIFICATIONS- Bachelor's degree in business administration, management, health administration, or related field
- Master's degree or equivalent graduate work preferred
- Six (6) years management experience in physician group practice including multi-site group management
PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
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