West Des Moines, IA
Workplace Type: Remote
Employment Type: Salaried
At Prince Telecom, the Director of Operations oversees all aspects of field and office operations within the telecommunications region, including engineering, construction, fulfillment, project delivery, logistics, workforce management, and compliance. This leadership role is responsible for ensuring projects are completed safely, on time, within budget, and in alignment with company standards and regulatory requirements. A key component of this position is providing strategic leadership around safety culture, operational compliance, risk management, and overall execution.
- Weekly Paychecks
- Paid Time Off, Parental Leave, and Holidays
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- 401(k) w/ Company Match
- Stock Purchase Plan
- Education Reimbursement
- Legal Insurance
- Discounts on gym memberships, pet insurance, and much more!
What you'll doOperational Leadership and Market Execution- Direct and lead multiple operational teams across telecommunications lines of business, including engineering, construction, drop placement, fulfillment, in-home installation, logistics, and related field and office support functions.
- Ensure operational execution aligns with company goals, customer expectations, contractual requirements, production targets, and financial objectives.
- Monitor and manage key performance indicators related to safety, quality, productivity, project completion, customer satisfaction, workforce performance, and financial results.
Customer Relationships and Business Alignment- Serve as the primary operational leader and point of contact for customer regional leadership, including MSOs and other key clients, to ensure alignment on performance expectations, project execution, service quality, communication, and issue resolution.
- Strengthen customer relationships by maintaining open communication, anticipating customer needs, resolving escalations, and ensuring operational teams are aligned with customer priorities.
- Support bidding, pricing, forecasting, and growth opportunities by providing practical field-driven insight into labor needs, production capacity, subcontractor strategy, risk, and execution requirements.
- Partner cross-functionally with safety, finance, human resources, fleet, warehouse, dispatch, engineering, construction, customer operations, legal, insurance, and compliance teams to drive alignment and resolve business challenges.
Workforce Planning and Leadership Development- Build, develop, and lead high-performing teams by hiring, training, coaching, and ensuring accountability with managers, supervisors, field leaders, office personnel, and other key operational support roles.
- Ensure staffing models, workforce planning, and resource allocation align with workload demands, customer commitments, contractual requirements, production targets, and financial objectives.
- Balance employee and subcontractor resources to meet operational goals while maintaining accountability for safety, quality, customer experience, productivity, and cost performance.
Safety Leadership, Quality, and Compliance- Serve as an executive sponsor for safety across all assigned operations by fostering a proactive safety culture focused on prevention, reporting, learning, accountability, and continuous improvement.
- Ensure safety expectations are embedded into daily operations, onboarding, training, leadership routines, performance management, subcontractor oversight, and recognition programs.
- Ensure field personnel maintain required certifications and training, including applicable OSHA, CPR/First Aid, confined space, competent person, flagging, and other customer, regulatory, or company-required safety programs.
- Participate in the review, investigation, and root cause analysis of serious incidents, utility damages, near misses, quality failures, and other operational risks.
- Approve and oversee corrective action plans, ensuring lessons learned are communicated across departments and that actions are completed, verified, and sustained.
- Conduct periodic jobsite visits, field observations, and executive-level safety walks with operations and safety leadership to reinforce expectations, engage directly with crews, and recognize safe work practices.
What you'll need- Bachelor's degree in Construction Management, Engineering, Business Administration or related field (Master's preferred) or relevant experience
- 10+ years of telecom, utility, or infrastructure operations experience, with at least 5 years in senior leadership
- Proven experience managing large-scale projects and distributed teams.
- Strong knowledge of telecom construction and installation methods.
- Visionary leadership experience with the ability to build and scale high-performing teams.
- A deep understanding of field operations, safety protocols, and client expectations.
- Excellent communication, collaboration, and decision-making skills.
- Proficiency in project management software, database management, and Excel.
- Strong analytical skills and financial acumen.
- Willing to perform jobsite visits in varied weather and environmental conditions.
- Travel expectations for this role are approximately 50%-75% of the year. This includes unplanned trips that arise due to business needs.
Physical Abilities & Exposures- Routinely: operate vehicle and heavy machinery, squeeze, fine hand motion, work alone in remote locations , bend, stoop, stand, walk, climb stairs and lift up to 55 pounds without assistance.
- Occasionally: entry into attics or crawl spaces, use ladder and gaffs for climbing poles, keyboard and mouse
Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.
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