ShipMonk

Director, Operations Continuous Improvement, Launch & Solutions

ShipMonk • $100K — $130K *
Pittston, PA 18640In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in industrial engineering, supply chain management, logistics, or related field
  • 8+ years in e-commerce fulfillment operations, inventory management, and process optimization
  • 3+ years in a leadership role managing operations programs and projects
  • Strong leadership and team management abilities
  • Excellent analytical and problem-solving skills using tools like MS Excel or Tableau
  • Proficient in warehouse management systems (WMS)
  • Preferred experience in Wholesale/B2B fulfillment

Responsibilities

  • Build and operationalize the Ops CI function, including governance and reporting processes
  • Drive performance improvement across fulfillment operations with a portfolio of projects
  • Champion continuous improvement culture and lead change management initiatives
  • Support merchant launches by coordinating cross-functional requirements and ensuring operational success
  • Develop data-driven insights using tools for analysis and decision-making
  • Train operations teams on new solutions and service offerings
  • Provide on-site support and leadership development for team members

Benefits

  • Opportunity to lead high-impact projects and initiatives
  • Collaborative environment encouraging cross-departmental partnerships
  • Professional growth through training and capability-building programs
  • Flexible work tools to enhance efficiency and productivity
  • Travel opportunities to engage with teams across multiple sites
Full Job Description
We are seeking a highly skilled and experienced Director to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.

What you'll do:
  • Build & Lead the Ops CI Function
    • Design and operationalize the Ops CI function at ShipMonk, including intake processes, project governance, and reporting cadence.
    • Hire, develop, and lead a team of Ops CI managers embedded across the network.
    • Establish and maintain a prioritized problem backlog, ensuring the team is always working on the highest-impact opportunities.
    • Create visibility for Ops CI work across the organization- from the ops floor to the executive team- through a consistent cadence of reviews and change management.
  • Drive Performance Improvement
    • Own a portfolio of projects across fulfillment operations, cross-functional domains, merchant onboarding, and compliance programs.
    • Apply structured problem-solving methodologies (Lean, Six Sigma, or equivalent) to diagnose root causes, design solutions, and implement changes that stick.
    • Set and track KPIs for CI project outcomes- cost savings, throughput and speed improvements, quality- and report on progress to senior leadership.
    • Partner with General Managers and functional leaders to identify and size improvement opportunities, and ensure operational buy-in for change implementation.
  • Change Management & Culture
    • Champion a culture of continuous improvement across ShipMonk- making problem-solving accessible and habitual at every level of the organization.
    • Design and deliver CI training and capability-building programs for operations leaders and frontline teams.
    • Lead change management efforts for major CI initiatives, ensuring sustainable adoption rather than one-time fixes.
  • Merchant Launch & Solutions:
    • Support the analysis of merchant attributes and SKU profiles to determine effective solution(s)
    • Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed.
    • Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed.
    • Define, track, and analyze metrics related to the launch of new merchants.
    • Develop and support the implementation of new service offerings.
    • Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization.
  • Data, Analytics, and Tooling:
    • Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes.
    • Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making.
    • Use data to drive every stage of the CI lifecycle- from opportunity identification and sizing to solution design and impact measurement.
    • Partner with the Analytics team to develop insights that surface performance gaps and track improvement trends across facilities.
  • On-Site Support & Leadership Development:
    • Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges of the launch
    • Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement.

What you'll need:
  • Bachelor's degree in industrial engineering, supply chain management, logistics, or a related field
  • Minimum of 8 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, with at least 3 years in a leadership role directly managing operations programs and projects
  • Strong leadership and team management skills with a proven track record of driving results.
  • Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc
  • Proficiency in warehouse management systems (WMS) and how they translate to operational process
  • Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization
  • Lean program leadership and/or certification(s) preferred
  • Preferred experience in Wholesale/B2B fulfillment
  • Ability to travel 25-35% to support multi-site engagement, on-site project leadership, and managing a distributed team

About ShipMonk

ShipMonk is a technology-driven fulfillment center that offers inventory management, order fulfillment, and warehousing services to e-commerce businesses. The company was founded in 2014 by Jan Bednar and has since grown to become one of the fastest-growing companies in the logistics industry. ShipMonk's mission is to help e-commerce businesses scale by providing them with a reliable and efficient fulfillment solution. The company's state-of-the-art technology platform allows businesses to manage their inventory, orders, and shipping from a single dashboard, making it easy to streamline their operations and focus on growth.
Learn more about ShipMonk
Size
1,000 employees
Industry
Transportation
Founded
2015
* Ladders Estimates

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