Microsoft

Director Operational Resilience Engineering

Microsoft • $142K — $274K *
Phoenix, AZ 85032In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Doctorate or Master's or Bachelor's in relevant engineering field with requisite years of experience
  • Ability to pass required security screenings including Microsoft Cloud background check
  • Preferred advanced engineering degrees with extended experience in reliability
  • 4+ years in people management roles
  • Experience with integrating advanced analytics and AI in forensic processes
  • Prior multinational experience in technical settings
  • Professional certifications like Certified Reliability Engineer (CRE)

Responsibilities

  • Lead root cause analyses and reliability investigations to tackle high-severity datacenter incidents.
  • Apply advanced methodologies such as FMEA, FTA, and reliability modeling for systemic improvements.
  • Conduct statistical and trend analysis to pinpoint failure patterns and emerging risks.
  • Maintain reliability models to quantify risk and forecast potential failures.
  • Implement insights from RCA into operational and maintenance standards.
  • Conduct risk assessments across critical systems to enhance resilience and operational availability.
  • Develop metrics and reliability dashboards for proactive risk management.

Benefits

  • Health, dental, and vision insurance coverage
  • Retirement plan options including 401(k)
  • Generous paid time off and holiday leave
  • Professional development opportunities and tuition reimbursement
  • Employee wellness programs and resources
  • Flexible working arrangements with remote options
Full Job Description
Responsibilities
  • Lead root cause analyses (RCA) and reliability engineering investigations into high-severity datacenter incidents to identify systemic failure mechanisms and drive permanent corrective actions.
  • Apply advanced reliability engineering methodologies, including Failure Modes and Effects Analysis (FMEA), Fault Tree Analysis (FTA), Weibull analysis, reliability modeling, and probabilistic risk assessment.
  • Perform incident forensics, statistical analysis, and trend analysis to identify recurring failure patterns, emerging risks, and opportunities for systemic improvement.
  • Develop and maintain fleet-wide reliability models that quantify operational risk, predict failure behavior, and prioritize mitigation efforts.
  • Embed RCA findings and reliability engineering insights into global operational standards, engineering requirements, maintenance strategies, and operating procedures.
  • Conduct systemic risk assessments across critical power, cooling, controls, and operational processes to improve resilience and availability.
  • Develop predictive metrics, leading indicators, and reliability dashboards that enable proactive identification and mitigation of operational risks.
  • Partner with Engineering, Regional Operations, Design, and Product teams to drive fleet-wide reliability improvements throughout the datacenter lifecycle.
  • Measure and validate the effectiveness of corrective actions using data-driven analysis to ensure sustainable elimination of recurring failure mechanisms.
  • Establish best practices, analytical frameworks, and continuous improvement methodologies that improve the reliability, availability, resilience, and scalability of the global datacenter fleet.
  • Embody our culture and values


Qualifications

Required Qualifications:
  • Doctorate Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 5+ years technical engineering experience OR Master's Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 7+ years technical engineering experience OR Bachelor's Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 8+ years technical engineering experience.


Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.


Preferred Qualifications:
  • Doctorate Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 7+ years technical engineering experience OR Master's Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 10+ years technical engineering experience OR Bachelor's Degree in Mechanical Engineering, Materials Engineering, Reliability Engineering, Electrical Engineering, or related field AND 12+ years technical engineering experience
  • 4+ years people management experience
  • Experience integrating telemetry, predictive analytics, and AI-driven tools into forensic processes
  • Prior experience in multinational environments
  • Professional certifications such as Certified Reliability Engineer (CRE), or equivalent.
  • Proven track record in Root Cause Analysis (RCA) and post-incident governance
  • Knowledge of risk assessment methodologies and containment strategies.
  • Familiarity with forensic frameworks, evidence handling, and reliability metrics.
  • Experience leading cross-functional teams and managing global programs
  • Advanced capability in failure analysis, data interpretation, and corrective action planning.
  • Deep understanding of industry standards for forensic engineering (e.g., ISO, IEC)


#COICareers

Reliability Engineering M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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