DESCRIPTION Director of Training and New Store OpeningsPosition OverviewThe Director of Training is a hands-on field leadership role responsible for driving operational excellence, talent development, and consistent brand standards across Dunkin franchises network. This position focuses on in-store training systems, coaching managers and above restaurant leaders, and day-to-day performance improvement to deliver great guest experience, strong retention, and profitable results.
Key ResponsibilitiesTalent & Training- Develop, deliver, and standardize in-store training programs, certification checklists, and new-hire onboarding.
- Coach store managers, through live shift training, feedback sessions, and performance conversations.
- Identify high-potential team members and support internal promotions and career paths.
- Ensure training aligns with Dunkin' brand standards, food safety, and operational procedures.
Operations Excellence- Conduct regular site visits and rush-hour observations; create and follow up on daily/weekly improvement plans.
- Partner with Area Restaurant Leaders, store managers and Hiring and recruiting leadership on staffing levels, retention, labor, and execution.
- Support culture resets by modeling teamwork, accountability, guest-first habits, and brand standards.
- Drive consistency in product quality, speed of service, cleanliness, and guest experience.
- Assist with new product rollouts, including training, sampling, and in-store execution.
- Track and report progress on training completion, and operational KPIs.
Leadership & Collaboration- Work closely with the owner/operator, Director of Operations or Above Restaurant leaders, and store leadership teams.
- Provide clear expectations, coaching, and accountability for managers and teams.
- Support opening/closing standards, shift readiness, and overall restaurant performance as needed.
- Maintain accurate records related to training, certifications, and performance follow-through.
- New store opening and Management training
Qualifications- Minimum 5+ years of QSR and above restaurant management experience
- Strong coaching, communication, and interpersonal skills; comfortable training on the floor during peak periods.
- Ability to standardize processes, build simple systems/checklists, and drive consistent execution.
- Willingness and ability to work in stores 6 days per week, including early mornings, weekends, and peak dayparts as business needs require.
- Able to travel to locations within Georgia.
- Knowledge of Dunkin' brand standards, food safety, and QSR operations required.
- High school diploma or equivalent required; further education or hospitality/training credentials a plus.
Benefits - Competitive base salary + performance incentives
- PTO / paid time off
- Employee product discounts / free or discounted food and beverages
- Medical, dental, vision, and other insurance options
REQUIREMENTSDunkin, ZSC Enterprises
