Director of Front Office
SUMMARY
The Director of Front Officeis responsible formanaging the day-to-day operations forguest reception, guest services, reservations, and concierge;including profitable financial management and proactive strategic leadership.This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
Major areas of responsibility/ management include, but are not limited to:
- Create, implement and execute department trainings, recruiting and innovative pre-shifts
- Manage associate engagement, scheduling, payroll, counseling and quarterly department meetings
- Create and implement profit and flow-through enhancing strategies and programs
- Review daily financial and labor reports; adjusting the operation as needed to achieve annual budget and forecasts
- Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
- Analyze monthly P&L, develop strategies and enhance accuracy for long-term financial success
- Lead by example; support the department operation and provide direct service to guests as needed
- Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
- Ensure all Human Resource standards and procedures are met on a daily basis.
- Support the hotel's life-safety systems and be prepared at all times for emergency situations.
QUALIFICATIONS
- Three to five years of hotel management experience
- Bachelors Degree required
- Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur
PREFERRED
- Luxury hotel experience strongly preferred
- Knowledge and experience in using Birchstreet
PHYSICAL REQUIREMENTS
Most work tasks are performed indoors. Position requires walking and giving direction most of the working day.Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
