MasterCard

Director of Technical Experience

MasterCard$138K — $221K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-10 years in solutions engineering, technical consulting, or product management.
  • Strong technical expertise in personalization software, AI/ML, and full-stack development.
  • Demonstrated history of collaborative strategy execution across diverse teams.
  • Proven ability to engage senior technical stakeholders, including CTOs and development leads.
  • Exceptional communication and presentation skills for both technical and non-technical audiences.
  • Experience in fast-paced product and R&D environments, with client feedback integration.
  • Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience.

Responsibilities

  • Define and execute strategies for technical consulting and customer engagement.
  • Develop and deliver insights on industry best practices for personalization.
  • Mentor technical teams to implement high-quality, scalable solutions.
  • Create engaging marketing content such as whitepapers and webinars.
  • Collaborate with sales and product teams to customize client solutions.
  • Cultivate strong relationships with technical stakeholders to understand their challenges.
  • Drive thought leadership in the personalization space by staying current with industry trends.

Benefits

  • Opportunity to work with cutting-edge personalization technologies.
  • Access to professional development resources and workshops.
  • Collaboration with cross-functional teams enhancing career growth.
  • Participation in Mastercard's discretionary annual incentive program.
  • Flexible work arrangements to support work-life balance.
Full Job Description
Title and Summary

Director of Technical Experience

Overview

Mastercard Dynamic Yield is looking for a Director of Technical Experience to define and execute strategy to provide technical consulting and leadership for our customers' technical teams. You will work closely with development leaders at client organizations to build strong relationships, offer thought leadership, and ensure successful integration of our personalization software. Your expertise in personalization technologies and industry best practices will help clients optimize their use of our platform and drive measurable business outcomes.

Role:

Advise clients on industry best practices for architecture and development with personalization, and the building of successful development teams.

Become a subject matter expert in personalization, drive thought leadership in the space and stay at the forefront of personalization trends and relevant technologies.

Mentor internal and external technical teams to deliver high quality, scalable solutions.

Deliver insights and consulting on industry best practices. This includes developing marketing content to drive engagement from the intended customer personas such as whitepapers, videos or network posts and delivering workshops, webinars and presentations.

Partner with customer success, product and sales teams to map tailored solutions and ideate improvements to influence product development.

Build and maintain strong relationships with technical stakeholders (e.g., CTOs and other development leaders) to understand their challenges and provide strategic guidance.

All About You:

Extensive experience in solutions engineering, technical consulting, product management or related roles.

Proven history to define strategy and skillfully execute complex initiatives that require collaboration across functional, geographical and cultural lines.

Strong technical background in personalization software, AI/ML, data integration, and full-stack development.

Proven ability to build relationships with senior technical stakeholders (CTOs, development leads, architects).

Exceptional communication skills with the ability to present complex technical concepts to both technical and non-technical audiences.

Experience working directly with Product and R&D teams to rapidly pivot development direction based on feedback from clients and prospects.

Demonstrated ability to lead through influence, resolve conflicts, and drive decision-making in cross-functional settings.

Bachelor's degree in Computer Science, Engineering, or related field. Equivalent practical experience will also be considered.

Base Salary Range: 138,000-221,000 CAD

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

About MasterCard

Transactis transforms traditional paper billing and payment processing by enabling businesses of all sizes to replace paper bills, statements, invoices, payments and documents with more efficient digital alternatives. Transactis goes to market exclusively with resellers—financial institutions, technology companies, printers and business process outsourcers—to provide their customers with secure, configurable, white-label, industry-leading SaaS solutions. More than a technology provider to resellers, Transactis is a full-service business partner, delivering a broad and deep suite of sales, marketing, technical and operational support, empowering resellers to more successfully serve their clients. Transactis meets the strictest regulatory and compliance requirements including HIPAA, SSAE 16, PCI Level 1, and SOC 2. Transactis’ investors include ff Venture Capital, MacAndrews & Forbes, Metamorphic Ventures, Safeguard Scientifics, StarVest Partners, Capital One, Fifth Third Bank, PNC, TD Bank and Wells Fargo.

MasterCard Careers

Joining MasterCard offers more than just a job opportunity; it's a gateway to a career infused with innovation, leadership, and growth. As a global leader in payment solutions, MasterCard is at the forefront of the digital economy, driving transformation in the fintech sector.

Work You’ll Do

At MasterCard, your work impacts the global economy. Our team is dedicated to shaping the future of commerce with advanced payment technologies and robust security measures. By joining our team, you will collaborate with some of the brightest minds in technology and business, contributing to projects that enhance how people pay and get paid across the world.

Innovate and Lead

MasterCard is synonymous with innovation. We encourage our professionals to lead with creativity and vision, supported by our substantial investments in technology and research. Our leadership in the digital payments space is not just about technology, but also about the innovative minds that drive our company forward.

Grow Your Career

Career growth at MasterCard is dynamic and rewarding. With a plethora of job opportunities ranging from internships to executive positions, your potential for advancement is limitless. Our commitment to professional development is evident through comprehensive leadership and diversity training programs that prepare you for the next steps in your career.

Be Part of Our Diverse Team

Diversity and inclusion are the bedrock of our company culture. MasterCard’s global team is rich in diverse perspectives, and we believe this is key to our innovation. By joining us, you become part of a culture that values every individual’s unique background and experiences.

Benefits and Culture

MasterCard is committed to supporting our employees’ well-being both inside and outside of work. Our benefits package is designed to enhance your life and help you build a rewarding career. From health and wellness programs to flexible working arrangements, we ensure that our team members are well taken care of.

Explore Job Opportunities

Whether you’re starting out with an internship or seeking a leadership role, MasterCard offers positions that challenge your skills and push you towards personal and professional achievements. Our hiring process is thorough, ensuring that we match the right talent to the right roles.

Networking and Professional Development

Networking at MasterCard goes beyond connecting with colleagues; it involves engaging with industry leaders and innovators who are shaping the future of commerce. Our employees have access to a wide range of networking events, workshops, and seminars that enhance their skills and career trajectories.

Join Our Team

Search open positions that match your skills and interests on the MasterCard Careers page. We are looking for passionate, curious, and innovative team players who are ready to make a difference in the world of digital payments.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. MasterCard is not just a company; it’s a place where you can shape your future and the future of commerce worldwide.

Apply Now

Ready to take the next step in your career? Update your resume, prepare for your interview, and apply for a position at MasterCard. Discover the exciting and rewarding opportunities that await you in a career at one of the world’s leading financial technology companies.

MasterCard Jobs and Careers

Empower your professional journey with MasterCard, where innovation, leadership, and growth come together to create transformative career experiences. Join us and make your mark in the evolving landscape of digital payments.
Learn more about MasterCard
Size
24,000 employees
Market Cap
$330.8 billion
Industry
Net Income
$6.4 billion
Founded
1966
5 Year Trend
+11.9%
Revenue
$15.3 billion
NASDAQ

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