EXL Service

Director of Software engineer

EXL Service$160K — $200K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Proven experience leading engineering teams of 50+ engineers.
  • Strong background in managing Engineering Managers and Technical Leads.
  • Excellent communication skills for stakeholder engagement.
  • Master's degree in Computer Science, Engineering, or related field preferred.
  • Experience with AI/ML platforms and Cloud Transformation is a plus.

Responsibilities

  • Define technology roadmap aligned with business goals.
  • Lead engineering managers, architects, and development teams.
  • Establish best practices and governance processes in engineering.
  • Oversee the entire software development lifecycle (SDLC).
  • Drive innovations and improvements within the technical teams.
  • Monitor delivery metrics and track engineering productivity.
  • Collaborate with executives to manage technology investments.

Benefits

  • Mentorship and development opportunities for personal growth.
  • Collaborative and innovative work culture promoting ownership.
  • Chance to work on cutting-edge cloud technologies and practices.
Full Job Description
Job Description

Engineering Leadership
  • Define and execute the technology roadmap aligned with business objectives.
  • Lead engineering managers, architects, and software development teams.
  • Establish engineering best practices, standards, and governance processes.
  • Drive innovation, modernization, and continuous improvement initiatives.

Product & Delivery Management
  • Oversee end-to-end software development lifecycle (SDLC).
  • Ensure predictable and high-quality delivery across multiple programs.
  • Partner with Product Management, Architecture, and Business teams to prioritize initiatives.
  • Track delivery metrics, engineering productivity, and operational excellence.

Technical Strategy & Architecture
  • Guide architectural decisions for scalable cloud-native platforms.
  • Promote microservices, API-first, event-driven, and modern engineering practices.
  • Ensure security, reliability, scalability, and maintainability of systems.
  • Drive adoption of DevOps, CI/CD, automation, and engineering excellence frameworks.

People Leadership
  • Build, mentor, and develop engineering managers and senior engineers.
  • Conduct workforce planning, hiring, succession planning, and talent development.
  • Foster a culture of ownership, collaboration, innovation, and accountability.
  • Lead performance management and career growth initiatives.

Stakeholder Management
  • Collaborate with executive leadership on strategic technology investments.
  • Communicate engineering progress, risks, dependencies, and business impacts.
  • Manage vendor relationships and technology partnerships when required.


Responsibilities

Leadership
  • Proven experience leading large engineering organizations (50+ engineers preferred).
  • Strong experience managing Engineering Managers and Technical Leads.
  • Excellent stakeholder and executive communication skills.

Technical Expertise
  • Strong understanding of modern software engineering practices.
  • Experience with cloud platforms such as Azure, AWS, or GCP.
  • Expertise in API architecture, distributed systems, and enterprise application development.
  • Experience implementing DevOps, Git-based development, and CI/CD pipelines.
  • Strong knowledge of SQL and NoSQL technologies.

Business & Delivery
  • Experience managing multimillion-dollar technology programs.
  • Expertise in Agile, Scrum, SAFe, or scaled delivery frameworks.
  • Strong risk, budget, and vendor management capabilities.


Key Performance Indicators (KPIs)
  • On-time delivery of strategic initiatives.
  • Platform availability and reliability.
  • Engineering productivity and cycle time.
  • Employee engagement and retention.
  • Technology modernization and automation adoption.
  • Customer satisfaction and business impact.

Typical Reporting Structure

Director of Software Engineering → Engineering Managers
→ Technical Leads / Architects
→ Senior Software Engineers
→ Software Engineers / QA Engineers / DevOps Engineers

Qualifications

Preferred Qualifications
  • Master's degree in Computer Science, Engineering, or related field.
  • Experience in AI/ML platforms, Data Engineering, and Cloud Transformation initiatives.
  • Exposure to Kubernetes, Containers, Serverless Architectures, and Enterprise Platforms.
  • Bachelor's degree (B.Tech/BE/MCA/BSC-IT) from an accredited college/university / Professional certification such as CA/CISA/CIA/MBA Finance will be an added advantage

About EXL Service

EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company provides services in areas such as finance and accounting, customer service, and healthcare. EXL Service was founded in 1999 and is headquartered in New York, New York.
Learn more about EXL Service
Size
31,000 employees
Industry

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